Expert Advice

IMS_Connect_NAK_Response_High  
Situation Description
Suggested Actions
Situation Description

IMS Connect Negative Responses High

 

Suggested Actions

This situation triggers when the number of Negative Acknowledgements (NAKs) exceeds the threshold. The NAK can be generated either from the client or via OTMA. Determine whether the NAK originates in the client or OTMA by displaying the detail for the problem transaction. The OTMA_NAK_Sense_Code column will contain the sense code if the NAK originated from OTMA. From the sense code, determine the proper course of action.

 

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