Use this window to view the details of the chosen agent.
The window consists of the following tabs:
- Agent Details
- Details
- This section presents the detailed information about the selected
agent, including information about the status of a given agent.
- Generate Scan Scripts
- Use this button to generate the scan scripts for the agent that
belongs to the stand-alone scan group.
- Scan group types
- Standard - a set of machines with installed agents. You
can schedule scans on them and gather scan results automatically by
means of the server.
- Stand-alone - a set of machines without installed agents.
You have to manually generate the scan scripts and use them to perform
scans on these machines. You also have to upload the scan results
manually to the server.
Note: By default, two scan groups marked as default are
created: one pertaining to the standard type and one to the stand-alone
scan group type. They are used by new agents when they connect to
the server for the first time if the scan group set in their configuration
file is not present in the system.
- Host name
- This field is unknown when the host name of a given machine
is empty and when the agent is not able to retrieve the IPv4 address
during the first connection with the server. The situation will be
fixed after the first capacity scan.
- Last connected IP address
- The IP address of the last received packet. It is displayed only
if the agent network address and the IP address are unknown.
- Virtualization Layer ID
- The database row identifier of the highest rank in the virtualization
hierarchy.
- Agent statuses
- OK - There are no problems with the agent.
- Initializing - The agent has already connected to the server
but it has not performed the capacity scan yet. Note that the time
after the initial connection, during which the agent is to perform
the scan, has not yet passed. Wait for the agent to perform the scan.
The time the agent has to perform the scan is set by means of the agentInitializationTime parameter
in the setagentconf command. By default, it is 60
seconds, the minimum is 0, and the maximum is 24 hours.
- Not connecting - The agent has not contacted the server
for a long period of time. You can view the last agent activity to
check the time of the last successful connection with that agent.
Note: You
can set the time after which the agent becomes inactive using the maxAgentInactivity parameter
of the setserverconf command. The default value is
1440 minutes (1 day).
- Incomplete - The agent cannot determine its virtualization
hierarchy. You can perform the following actions depending on the
agent's operating system:
- VMware ESX(i)- Configure the proper virtual machine (VM) manager
in the user interface or use the Common Inventory Technology enabler.
- HP Integrity VM - If you did not install the agent on a host operating
system, install it and wait until it uploads the capacity scan results.
If there is an agent installed, wait for the agent to collect information
about the virtualization hierarchy or run the tlmagent -hw command
to force the upload of the capacity scan results.
- Solaris Container/Zones or Logical Domain (LDOM) - Make sure that
the agent is installed in the global zone on control domain as well
as in other global zones.
- Missing software scan - The software scan results have
not been uploaded to the server within the grace period. This status
will last until the software scan results are received.
- Missing capacity scan - The agent still has not performed
the capacity scan even though the time after the initial connection
to the server, during which the agent is to perform the scan, has
passed. Check if the agent communicates with the server, or run the
scan manually, using the tlmagent -hw command.
- Unknown - There is one or more duplicate agents. These
agents share the same host name, operating system, operating system
version, and physical host. This may happen when, for example, the
agent is reinstalled on the same system with a different agent ID.
- Failed - There are some problems with the agent.
- Last expected software scan
- Shows the time of the last scheduled software scan for the scan
group to which a given agent belongs. The rest of agents from the
scan group have the same value in this field.
Tip: If there
are problems with the software scan (if the software scan status is failed),
you can compare the value in this field with the one in the Last
successful software scan field to see for how long the
scans have not been uploaded to the server. The next step is to check
whether the server receives the scan results. To do that, run the
scan manually using the tlmagent -s command.
- Last successful software scan
- Shows the time of the last successfully performed software scan
in the server time. Move the cursor towards the clock icon to view
this date in the agents local time.
- Next software scan
- Shows the time of the next software scan in the agents local time.
- If a warning icon appears, it means that a given agent is not
capable of gathering the necessary data to support subcapacity licensing
because its version is either 2.3 or 7.1 on the x86 instruction set
architecture. To solve this problem, upgrade to version 7.5, or use
full capacity licensing.
- Due to the functional limitation of agents with version 2.3 fix
pack 5 and lower, you will not be able to see the correct version
of the catalog. The software catalog version will be Unknown.
The catalog status in the Software Catalog Versions window
will be Obsolete and there will be no catalog version displayed.
- User Data
- This section contains additional data input by the user. If no
additional data is specified, the information appears that no user
data has been specified on agent.
- Products and Components
- The Products tab presents the information
about the products that were discovered by the selected agent. It
also lists the shared file systems on which the products were installed.
The Components tab shows information about
the components discovered by the agent and about the products with
which they are bundled. You can also check whether they are installed
on a shared file system.
To view the description of actions that
you can perform with the table, see Table actions list.
- Download as PDF
- Downloads the whole table as a single document in the PDF format
for saving. The format retains the filtering and sorting performed
on the table. Note that the PDF format has a limited capacity so it
may not be possible to create if for too large tables.
- Download as CSV
- Downloads the whole table as a single document in the CSV format
for saving and editing. The format retains the filtering and sorting
performed on the table. It has no limitations as far as the number
of rows is concerned. You should use a spreadsheet application to
open it.
- Agent Problems
Tip: Only agents version 7.2.2 or higher are capable
of reporting problems. Upgrade your agent if you want to see the contents
of this tab.
- This tab shows the status of the agent together with one of the
following piece of information:
- There are no problems reported by the agent.
- There are some problems reported by the agent which are listed
in the table. If you need any more assistance, click the link below
the table and read about what the problems mean and what you can do
to remedy the situation.
- Problems reported by the agent are not available because the agent
version is lower than 7.2.2. The solution is to upgrade the agent.