------------------------------------------------------------------------ IBM(R) Tivoli(R) OMEGAMON(R) XE for Mainframe Networks Application Support Files Version 5 Release 1 Fix Pack 1 for enhanced monitoring and z/OS 2.1 support 5.1.0-TIV-KN3-FP0001.README Licensed material - Property of IBM © Copyright IBM Corporation 2012, 2013. All rights reserved. ------------------------------------------------------------------------ CONTENTS 1 About this fix pack 2 Installation, migration, upgrade, and configuration information 3 Service history 4 Support information 5 Notices and trademarks ========================================================================= 1.0 ABOUT THIS FIX PACK ========================================================================= Set the font to monospace to better view this file. This maintenance update is Fix Pack 1 for IBM Tivoli OMEGAMON XE for Mainframe Networks Version 5.1.0. This maintenance update delivers the enhancements known as OMEGAMON XE for Mainframe Networks Version 5.1.1. The following product application support files are included: IBM Tivoli OMEGAMON XE for Mainframe Networks V5.1.0 Fixes for these APARs are included: OA42000 OA42031 OA42212 OA42339 OA42422 Fixes for these defects are included: 32079 User ID on Server Extended is not set in FTP Login Failure records. 33382 Message 'KN3V026E The field Hostname/IP Address contains invalid content.' 34079 Navigation not correct from the Enterprise Networks menu 34216 Attributes added in V5.1.0 are not displayed in the Situation Editor. 34301 OSA data is not displayed when PARMGEN auto-discovers IP addresses This fix pack includes all maintenance since GA of IBM Tivoli OMEGAMON XE for Mainframe Networks V5.1.0 Application Support Files. This fix pack can be applied directly to the base V5.1.0 product release or any previous fix pack or interim fix level. ----------------------- 1.1 Cross-Product compatibility ----------------------- - This fix pack requires IBM Tivoli Monitoring (ITM) Version 6.2.3 Fix Pack 1 (6.2.3-TIV-ITM-FP0001) or higher version of ITM. The best practice minimum requirement is ITM Version 6.2.3 Fix Pack 3. - IBM Tivoli Monitoring Version 6.2.3 can be obtained by ordering either 5724-C04 IBM Tivoli Monitoring through Passport Advantage or 5698-A79 IBM Tivoli Monitoring Services on z/OS through ShopzSeries. - You must upgrade your TEPS and Hub TEMS on a distributed platform to the required level of ITM maintenance prior to installing the OMEGAMON application support files with this image. ========================================================================= 2.0 INSTALLATION, MIGRATION, UPGRADE, AND CONFIGURATION INFORMATION ========================================================================= Refer to technote #1614258 for information about known defects, limitations, and workarounds for the IBM Tivoli OMEGAMON XE for Mainframe Networks V5.1.0 product: http://www.ibm.com/support/docview.wss?uid=swg21614258 ----------------------- 2.1 Hardware and Software Requirements ----------------------- This maintenance update requires: - IBM Tivoli Monitoring (ITM) V6.2.3 Fix Pack 1 or higher. - Installation of IBM Tivoli OMEGAMON XE for Mainframe Networks V5.1.0 Fix Pack 1 requires the following PTFs: UA69308, UA69362 - If you have previously installed a language pack image, you must install the corresponding language pack, 5.1.0-TIV-KN3-LP0002. - This maintenance update includes a renewed Java certificate (Valid from 01/15/13 07:00 PM until 04/16/16 07:59 PM). If you have not done so already, install Tivoli Enterprise Portal Server at IBM Tivoli Monitoring V6.2.3 Fix Pack 3 or higher, which includes the matching Java certificate for this component. Refer to technote #1269613 to locate the install images with the new Java certificate: http://www-1.ibm.com/support/docview.wss?uid=swg21269613 - Refer to technote #1290883 for a complete list of recommended maintenance levels. http://www-1.ibm.com/support/docview.wss?uid=swg21290883 ----------------------- 2.2 Installation steps: ----------------------- - Before proceeding with the installation process, please make note of these important points: - It is a best practice to run the ITMSuper tool before installing the fix pack to create a baseline snapshot of your Tivoli Monitoring environment which can be used to compare against a second ITMSuper snapshot collected after applying this fix pack. The baseline snapshot can be done by selecting the Topology, Connectivity, and TEMS Servers tabs and saving the session. Information about the ITMSuper tool can be found at the following URL: http://www.ibm.com/software/brandcatalog/ismlibrary/details?catalog.label=1TW10TM6L - It is a best practice to make a record of the version, release, modification, fix pack, and interim fix level of the existing installation by running the KinCInfo command on Windows systems or the cinfo command on UNIX or Linux systems. After the installation of the maintenance completes, this will help in validating the installation. You can find instruction on cinfo/KinCInfo command in the post-install step in this section. - Follow these steps to install: a. Copy the maintenance update zip or tar file to the Tivoli Enterprise Monitoring Server(s) and Tivoli Enterprise Portal Server system(s). b. Extract the maintenance update zip or tar file, using a command such as: On Windows systems: - unzip -v 5.1.0-TIV-KN3-FP0001.zip On UNIX or Linux systems: - if the version of tar used supports the z option, then tar -zxvf 5.1.0-TIV-KN3-FP0001.tar.gz - if the version of tar used does not support the z option, then gunzip 5.1.0-TIV-KN3-FP0001.tar.gz tar -xvf 5.1.0-TIV-KN3-FP0001.tar c. As a best practice, manually stop the Tivoli Enterprise Portal Server and Tivoli Enterprise Monitoring Server running on the distributed platform where this fix pack is to be installed prior to performing this installation. While the distributed installer will attempt to stop all running processes, there are times when a running process will fail to stop and lead to unexpected upgrade failures if the upgrade is allowed to continue. If any process fails to stop during a manual shutdown, restart the system before proceeding with the upgrade. d. Start the distributed installer by using the following command from within the install directory: On Windows systems: - WINDOWS\setup.exe On UNIX or Linux systems: - ./install.sh e. Follow the on-screen installation instructions. Please make note of the following points during the post-installation configuration steps if you are adding application support to the TEMS. - If you are adding the application support files for products and this is the first time you have attempted installation of the application support files for this product, select the "New" option which will add the default managed system groups to all applicable situations from the product support packages being seeded for the first time. Modifications are not made to managed system groups in previously upgraded product support packages. "New" is the default. - If you are updating the application support files for products which were previously installed (upgrade), select the "All" option which will add the default managed system groups to all applicable situations. "None" is the default. - Post-installation, you can validate your installation by running the KinCInfo command on Windows systems or the cinfo command on UNIX or Linux systems and comparing the version information to that recorded prior to the installation. On Windows systems: - \installITM\KinCInfo -t n3 On UNIX or Linux systems: - /bin/cinfo -t n3 Sample output for the KinCInfo command on Windows systems to list product components installed in the manager server and/or portal server: \installITM\KinCInfo -t n3 PC APPLICATION SUPPORT DESC PLAT APP VER N3 OMEGAMON XE for Mainframe Networks WICMS 05.10.01.00 N3 OMEGAMON XE for Mainframe Networks WICNS 05.10.01.00 N3 OMEGAMON XE for Mainframe Networks WIXEB 05.10.01.00 N3 OMEGAMON XE for Mainframe Networks WIXEW 05.10.01.00 Sample output for the cinfo command on Linux or UNIX systems to list product components installed in the manager server and/or portal server: /bin/cinfo -t n3 PC APPLICATION SUPPORT DESC PLAT APP VER N3 OMEGAMON XE for Mainframe Networks tms 05.10.01.00 N3 OMEGAMON XE for Mainframe Networks tpd 05.10.01.00 N3 OMEGAMON XE for Mainframe Networks tps 05.10.01.00 N3 OMEGAMON XE for Mainframe Networks tpw 05.10.01.00 Where Version Format is: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix Pack; I: Interim Fix) ----------------------- 2.3 Known limitations, problems, and workarounds ----------------------- - The following message will appear during the installation of the application support from this image into a TEMS running on a Linux or UNIX platform: KCIIN2463W Warning: This installation media does not contain any components which can be run on the current system platform architecture. To install components which can run on this system, please locate the installation media containing files similar to .jar. If you are installing application support, continue with the installation to see a list of support files. This message can be ignored, as this image only contains application support files. Press enter to continue with the installation. - You may receive the following warning message: WARNING - you are about to install the SAME version of OMEGAMON XE for Mainframe Networks V5.1.0 Do you want to install the SAME version [ y or n; "n" is default ]? If you have previously installed one of the fix packs listed in section 3.0 SERVICE HISTORY, you should reply "y" to this message; otherwise, this message is an indication that you have already applied a later level of maintenance than is included in this fix pack. - You may see the following warning message when you are installing the application support on a Linux or UNIX system: "KCIIN1421W WARNING - unable to copy eclipse agent plugin file /products/itm/ls3263/cw/iehs/kxx/eclipse/plugins/com.ibm.kxx.doc" If you see this message, no action is required. Press Enter to continue. - During the install of IBM Tivoli OMEGAMON Application Support Files for z/OS V5.1.0 into an environment running IBM Tivoli Monitoring V6.2.3 on Windows, you may see the following installation error message: "Unable to copy a file to the drive where Program Files exists, cannot continue." Refer to the technote #1403443 for workaround details. http://www-01.ibm.com/support/docview.wss?uid=swg21403443. - If you are running your TEPS on Linux on System z and you use the manual method to add application support to a non-local TEMS running on z/OS, prior to installing the OMEGAMON XE application support files from this fix pack, you should delete the OMEGAMON XE agent catalog (KN3CAT) and attribute files (KN3ATR) from the &rhilev.&rte.RKANDATV file allocated to your non-local TEMS on z/OS. If you do not delete these files, you may encounter the following problem: Problem Description: When a TEPS is running on Linux on System z, if an attempt to FTP the catalog (KN3.cat) and attribute (KN3.atr) files from Manage Tivoli Enterprise Manage Services (MTEMS) fails, review the itm_config.trc log for the following error messages: ITMinstall.ftptems.SupportFileList transferFiles __ERROR__ (traceKey:1329933202902) sun.net.ftp.FtpProtocolException: PORT :503 EPSV ALL received - PORT not allowed after EPSV ALL If you encounter this problem, the following is a workaround: Execute following command in logs directory: grep "PORT not allowed after EPSV ALL" itm_config*.trc If it returns following text: sun.net.ftp.FtpProtocolException: PORT :503 EPSV ALL received - PORT not allowed after EPSV ALL then delete the selected catalog and attribute files from the non-local TEMS running on z/OS and retry the file transfer, using Manage Tivoli Enterprise Monitoring Server (MTEMS) or use another FTP client to replace existing catalog and attribute files on z/OS. - If you are using the TEP Webstart client you may see a pop-up dialog box during start-up indicating that the application's digital signature has expired. If you click the "More Information..." link on the pop-up dialog box, the following message will be shown: "Although the application has a digital signature, the application's associated file (JNLP) does not have one. A digital signature ensures that a file is from vendor and that it has not been altered." This message can be safely ignored as the associated file (JNLP) is intentionally unsigned. Click "Close" to close the "More Information" dialog box and then click "Run" to continue with the TEP Webstart client start-up. ========================================================================= 3.0 SERVICE HISTORY ========================================================================= This refreshed image supersedes prior maintenance updates: - IBM Tivoli OMEGAMON XE for Mainframe Networks V5.1.0 fix packs: 5.1.0-TIV-KN3-IF0001 - IBM Tivoli OMEGAMON Application Support Files for z/OS V5.1.0 DVD Publication number LCD7-5139-nn. Where nn is 00, 01, 02, or 03. ----------------------- 3.1 Product fix history ----------------------- The following APARs are addressed in this maintenance update: APAR OA42000 - CURRENCY SUPPORT FOR OMEGAMON XE FOR MAINFRAME NETWORKS V510 Problem Summary: Message 'KN3FC021 SEVT VTAM ENVIRONMENT INSTALLATION FAILED ROUTINE=KN3AHEV0 REASON=VTAMLEVL RETURN=0000000C' is received at OMEGAMON XE for MAINFRAME NETWORKS V510 initialization. Conclusion: Support for VTAM version 6.21 (z/OS 2.1) is added. APAR OA42031 - PMI EXIT MODULES DISPLAY INCORRECT VERSION Problem Summary: Issuing a D NET,EXIT command displays OMEGAMON XE for Mainframe Network's PMI exit modules but they indicate the incorrect version. They indicate 420 when they should display 510. Conclusion: The PMI exit modules are recompiled with the corrected versioning macro. APAR OA42212 - PARMGEN KN3SNMP SAMPLE CONTAINS LEADING ZEROS IN IP ADDRESS Problem Summary: PARMGEN now discovers the IP address for a system and puts this address in sample member KN3SNMP. When it adds the IP address, it pads the address with leading zeros. This may prevent the SNMP Manager from connecting properly to the SNMP Agent. Conclusion: The SNMP manager code has been changed to properly process the discovered IP address. The change processes the IP address regardless of the presence of leading zeroes in the address. APAR OA42339 - OMEGAMON XE FOR MAINFRAME NETWORKS V5.1.0 FIX PACK 1 FOR ENHANCED MONITORING. PART 1 of 2. Problem Summary: OMEGAMON XE FOR MAINFRAME NETWORKS V5.1.0 FIX PACK 1 delivers the enhancements known as OMEGAMON XE for Mainframe Networks Version 5.1.1. Conclusion: This OMEGAMON XE for Mainframe Networks APAR delivers support for a set of Enterprise Networks workspaces in the Tivoli Enterprise Portal; CSM Storage by Owner attribute group; resolving issues with Enterprise Extender, High Performance Routing, and FTP sessions and transfers in the OMEGAMON Enhanced 3270 User Interface; and security attributes for FTP sessions and FTP transfers. Refer to the 'New in this Release' section of the OMEGAMON XE for Mainframe Networks V5.1.1 product documentation for more information. APAR OA42422 - OMEGAMON XE FOR MAINFRAME NETWORKS V5.1.0 FIX PACK 1 FOR ENHANCED MONITORING. PART 2 of 2. Problem Summary: OMEGAMON XE FOR MAINFRAME NETWORKS V5.1.0 FIX PACK 1 delivers the enhancements known as OMEGAMON XE for Mainframe Networks Version 5.1.1. Conclusion: This OMEGAMON XE for Mainframe Networks APAR delivers support for a set of Enterprise Networks workspaces in the Tivoli Enterprise Portal; CSM Storage by Owner attribute group; resolving issues with Enterprise Extender, High Performance Routing, and FTP sessions and transfers in the OMEGAMON Enhanced 3270 User Interface; and security attributes for FTP sessions and FTP transfers. Refer to the 'New in this Release' section of the OMEGAMON XE for Mainframe Networks V5.1.1 product documentation for more information. The following defects are addressed in this maintenance update: Defect 32079 Problem Summary: The User ID on Server Extended attribute is not set in FTP Login Failure records. Conclusion: The data collector was updated to set the User ID on Server Extended attribute. Defect 33382 Problem Summary: Message 'KN3V026E The field Hostname/IP Address contains invalid content.' is received when a user attempts to issue a PING, TRACERTE, or NSLOOKUP Take Action command with a hostname that contains a dash (-). Conclusion: The dialog validation logic was updated to allow dash characters in a host name. Defect 34079 Problem Summary: When you enter '6' or 'H' to navigate to Enterprise Hipersockets Interfaces Overview workspace (KN3IFSO2) from the Enterprise Networks menu, you instead navigate to the Enterprise Interfaces Overview workspace (KN3IFSO). Conclusion: The Enterprise Networks Menu was updated to navigate to the correct workspace. Defect 34216 Problem Summary: Attributes added in V5.1.0 with the same name as existing attributes are not displayed in the Situation Editor. Conclusion: A non-printable character (unicode 00A0) was added to the older attributes such that both the older and newer attributes are displayed in the situation editor. ========================================================================= 4.0 SUPPORT INFORMATION ========================================================================= If you have a problem with your IBM software, you want to resolve it quickly. This section describes options for obtaining support for IBM software products. ----------------------- 4.1 Obtaining Fixes ----------------------- A product fix might be available to resolve your problem. To determine what fixes are available for your IBM software product, follow these steps: - Go to the IBM Software Support Web site at http://www.ibm.com/software/support - Under Find product support, click "All IBM Software (A-Z)". This opens the software product list. - In the software product list, select the "Tivoli OMEGAMON XE" product which you are interested in, for example, "Tivoli OMEGAMON XE for Storage on z/OS" listed under "T". This opens the IBM Tivoli OMEGAMON XE for Storage on z/OS support site. - You can also search for keywords or a specific APAR; for tips on refining your search, click "Search tips". Click the APAR abstract to read the description and optionally download the fix. - In the "Find downloads and drivers by product" section, select one software category from the "Category" list. - Select one product from the "Sub-category" list. - Type more search terms in the "Search within results" if you want to refine your search. - Click "Search". - From the list of downloads returned by your search, click the name of a fix to read the description of the fix and to optionally download the fix. For more information about the types of fixes that are available, see the IBM Software Support Handbook at http://www.ibm.com/support/customercare/sas/f/handbook/home.html ----------------------- 4.2 Receiving weekly support updates ----------------------- To receive weekly e-mail notifications about fixes and other software support news, follow these steps: - Go to the IBM Software Support Web site at http://www.ibm.com/software/support - Find the "Notifications" pane and "Subscribe: Get personalized updates for product support" (in the middle of the page) and click on "More..." - Click on 'Prevent Problems' - Click on '-> Go to My Notifications' - Login with your IBM ID and password - If you have any notifications, you will see them here - Click the 'Subscribe' tab - Under "software", click 'Tivoli' - Select Tivoli Omegamon XE for Mainframe Networks and then click 'Continue' - Select the types of documents for which you want to be notified, and the method of notification - Click 'Submit' If you experience problems with the My support feature, you can obtain help in one of the following ways: Online: Send an e-mail message describing your problem to erchelp@ca.ibm.com. By phone: Call 1-800-IBM-4You (1-800-426-4968). ----------------------- 4.3 Contacting IBM Software Support ----------------------- For support for this or any IBM product, you can contact IBM Software Support in one of the following ways: - Submit a problem management record (PMR) electronically at IBMSERV/IBMLINK. - Submit a problem management record (PMR) electronically from the support Web site at: http://www.ibm.com/software/sysmgmt/products/support/ You can also review the IBM Software Support Handbook, which is available on the Web site listed above. An End of Support Matrix is provided that tells you when products you are using are nearing the end of support date for a particular version or release. When you contact IBM Software Support, be prepared to provide identification information for your company so that support personnel can readily assist you. Company identification information might also be needed to access various online services available on the Web site. The support Web site offers extensive information, including a guide to support services (the IBM Software Support Handbook); frequently asked questions (FAQs); and documentation for all products, including Release Notes, Redbooks, and Whitepapers. The documentation for some product releases is available in both PDF and HTML formats. Translated documents are also available for some product releases. To contact IBM Software support, follow these steps: - Determining the business impact When you report a problem to IBM, you are asked to supply a severity level. Therefore, you need to understand and assess the business impact of the problem that you are reporting. Use the following criteria: Severity 1 The problem has a critical business impact. You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution. Severity 2 The problem has a significant business impact. The program is usable, but it is severely limited. Severity 3 The problem has some business impact. The program is usable, but less significant features (not critical to operations) are unavailable. Severity 4 The problem has minimal business impact. The problem causes little impact on operations, or a reasonable circumvention to the problem was implemented. - Describing problems and gathering information When describing a problem to IBM, be as specific as possible. Include all relevant background information so that IBM Software Support specialists can help you solve the problem efficiently. To save time, know the answers to these questions: - What software versions were you running when the problem occurred? - Do you have logs, traces, and messages that are related to the problem symptoms? IBM Software Support is likely to ask for this information. - Can you re-create the problem? If so, what steps were performed to re-create the problem? - Did you make any changes to the system? For example, did you make changes to the hardware, operating system, networking software, and so on. - Are you currently using a workaround for the problem? If so, be prepared to explain the workaround when you report the problem. - Submitting problems You can submit your problem to IBM Software Support in one of two ways: Online Click Submit and track problems on the IBM Software Support site at http://www.ibm.com/software/support/probsub.html. Type your information into the appropriate problem submission form. By phone For the phone number to call in your country, go to the contacts page of the IBM Software Support Handbook at http://www.ibm.com/support/customercare/sas/f/handbook/home.html and click the name of your geographic region. If the problem you submit is for a software defect or for missing or inaccurate documentation, IBM Software Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM Software Support provides a workaround that you can implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the Software Support Web site daily, so that other users who experience the same problem can benefit from the same resolution. ========================================================================= 5.0 NOTICES AND TRADEMARKS ========================================================================= ----------------------- 5.1 Notices: ----------------------- This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any =functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A. For license inquiries regarding double-byte (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to: IBM World Trade Asia Corporation Licensing 2-31 Roppongi 3-chome, Minato-ku Tokyo 106, Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement might not apply to you. This information could include technical inaccuracies or typographical errors. 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Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurement may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. All statements regarding IBM's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only. 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IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. You may copy, modify, and distribute these sample programs in any form without payment to IBM for the purposes of developing, using, marketing, or distributing application programs conforming to IBM's application programming interfaces. ----------------------- 5.2 Trademarks: ----------------------- IBM, CICS, OMEGAMON, Tivoli, Tivoli Enterprise, z/OS, zSeries, pSeries, AIX, IBMLink, S/390, ibm.com, IBM DeveloperWorks, Passport Advantage, Rational, Lotus, eServer, and IBM Redbooks are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Intel and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Linux is a trademark of Linus Torvalds in the United States, other countries, or both. Microsoft(R) and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both. Solaris(TM), Java(TM) and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. UNIX(R)is a registered trademark of The Open Group in the United States and other countries. Other company, product, and service names may be trademarks or service marks of others. =========================================================================