The General Support page displays
information concerning web browser and Java™ compatability.
Use this page to create a system support file. It also links you to
information for Technical Support.
Using a system support file
You can create, delete, or download data files that capture
information about your IBM Security Network Intrusion Prevention System
(IPS) application
that the IBM Security Support
group can use to help troubleshoot problems. Support data files have
a .tgz file extension.
Technical Support contacts
IBM provides technical
support to customers who are entitled to receive support. You can
find information related to Customer Support hours of operation, phone
numbers, and methods of contact on the IBM Customer
Support page.