A service policy allows you to override a service class's default goal without changing the goal for all other service policies. This is important when, for example, setting different service requirements for transactions running during the prime-time shift than for those running at night. To override a service class's default goal for a particular service policy:
The right pane changes to show the Service Class parameters for the selected class:
The service-class icons shown in
the expanded CICSplex tree illustrate which classes have had their goals overridden
(
) and which have not (
).
After you have assigned the appropriate overrides to this service policy's service-class goals, you are ready to set your site's CICSplex control values and to pass the updated SLA definitions to the Tivoli Enterprise Portal Server and the Tivoli Enterprise Monitoring Server; continue with Verifying the CICSplex control settings and saving the updated SLA definitions.