Overriding a service class's goal

A service policy allows you to override a service class's default goal without changing the goal for all other service policies. This is important when, for example, setting different service requirements for transactions running during the prime-time shift than for those running at night. To override a service class's default goal for a particular service policy:

  1. Within the CICSplex—SLA window, ensure you have expanded the service classes for the service policy whose service-class goals you to override; if it is collapsed, select the plus sign, "+", to the left to expand it.
  2. Within the service policy's list of constituent service classes, select the class whose goal you to override.

    The right pane changes to show the Service Class parameters for the selected class.

    Figure 21. The Service Class pane
    This graphic shows the Service Class pane, where you can override a service class's predefined goal for the current service policy.
    Note:
    The workload name and description shown are only for your information; you cannot assign this service class to a different workload or override the workload description using this pane.
  3. Override the class's default Response Time and Goal area settings (for information on these parameters, see Adding or editing a service class).

    The service-class icons shown in the expanded CICSplex tree view illustrate which classes have had their goals overridden ( This icon identifies a service class whose goal you have overridden.) and which have not ( This icon identifies a service class whose goal has not been overridden.).

After you have assigned the appropriate overrides to this service policy's service-class goals, you are ready to set your site's CICSplex control values and to pass the updated SLA definitions to the Tivoli Enterprise Portal Server and the Tivoli Enterprise Monitoring Server; continue with Verifying the CICSplex control settings and saving the updated SLA definitions.