The
service assistant password cannot be reset because the password reset
action is disabled.
Explanation
The password reset action is enabled by default. You
can use the setpwdreset command to configure the
system to enable or disable resetting of the superuser password. Because
that action is currently disabled, the service assistant password
reset action fails.
User response
If you want to reset the service assistant password,
the password reset action must be enabled.
See
Resolving a problem topics
in the Troubleshooting section of the Information Center.