How to apply the fix?
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1). ART/Agent 9.0 iFix 5 or later should be installed.

2). Stop the ART & Agent. Delete the <Installation location>\work folder for both the ART & Agent.

3). Navigate to the <Installation location>\servers\rcladmin\apps.
	
4). Rename the file "rcladmin.war" to "rcladmin.war.old".

5). Delete the folder "expanded".

6). Download the fix file named "rcladmin.war" and place it in the <Installation location>\servers\rcladmin\apps folder.

7). Start the ART.

8). Refresh and log on to the UI to confirm that the fix worked fine.

9). Navigate to the <Installation location>\servers\iclagent\apps.

10). Rename the file "iclagent.war" to "iclagent.war_old".

11). Download the fix file named "iclagent.war" and place it in the <Installation location>\servers\iclagent\apps folder.

12). Start the Agent.