Installation, migration, upgrade, and configuration
This document provides information about the IBM® FileNet® PRINT-4.4.0-023 fix pack.
Accessing IBM FileNet
documentation and fix packs
Documentation
To access documentation for IBM FileNet Print, go to:
http://www-01.ibm.com/support/docview.wss?uid=swg27009993
Fix packs
To access fix packs for IBM FileNet Capture, go to IBM Fix Central.
(http://www.ibm.com/support/fixcentral/)
Compatibility
For compatibility information, see ftp://ftp.software.ibm.com/software/data/cm/filenet/docs/isdoc/IS_HW_SW_guide.pdf
Fix pack 20 includes an enhancement that enables FileNet PRINT 4.4.0 to process G6 multi-tiffs with annotations.
Important: For multi TIFF images, the Print application prints "sticky note" annotations only on the first page. The application prints Page 1, followed by the sticky note annotation, if any, and then the remainder of the pages.
The cumulative fix from Open Text for the defects 751551, 769241, 790840, 791325 and 802459 requires RightFax 9.3 + Fix Pack 2 + Service Release 6.
Print 4.4 Fix Pack 22
and up support Windows Server 2008 with the User Account Control (UAC) turned
off. To turn off the UAC:
1. From the Start menu, select Control Panel.
2. In Control Panel, double click on User Accounts
3. Click on Turn User Account Control on or off link
4. Uncheck the Use User Account Control (UAC) check box
5. Follow the instructions in technote FileNet Print:
Windows 2008 and 2012 support.
6.
Reboot the computer when prompted
Problem description
Installation of Microsoft KB Updates and/or usage of Internet Explorer 7.0 are known to cause IBM FileNet Print Service Control to fail to start.
KB Updates known to cause this issue:
|
KB Update |
Microsoft Support Link |
|
KB931768 |
http://support.microsoft.com/kb/931768 |
|
KB933566 |
http://support.microsoft.com/kb/933566 |
|
KB931784 |
http://support.microsoft.com/kb/931784 |
|
KB937143 |
http://support.microsoft.com/kb/937143 |
Resolution
The reason for these issues is that when the MS security KB's in question are installed, they use shared memory addresses that conflict with FileNet's shared memory addresses. There is a mechanism built in to SysV.dll module to circumvent this issue by changing the starting shared memory address through a registry entry. Follow this procedure to set the starting shared memory address:
IBM FileNet Print 4.4 must be installed before installing this fix pack:
The following tables list the product fixes in this fix pack. The following abbreviations are used:
IMCS Information Management Common Schema (New Defect Tracking System)
APAR Authorized Program Analysis Report
DTS # Defect Tracking System Number (Legacy Defect Tracking System)
IS Image Services
Enh Enhancement
Doc Documented
|
APAR Name |
IMCS Defect # |
Type |
Description |
|
PJ44325 |
1207433 |
Fix
|
FNPRTQ: FN_IsG6 invalid file format error reported by customer for all documents |
|
APAR Name |
IMCS Defect # |
Type |
Description |
|
PJ43050 |
1199607 |
Fix
|
On Windows 2008 printing stops after logging off of the Windows server
plus the Print Admin window does not display |
|
APAR Name |
IMCS Defect # |
Type |
Description |
|
PJ40623 |
1132832 |
Fix |
COLD document with annotation submitted for faxing would encounter “Problem Converting Fax Body or Cover Sheet" |
|
PJ40725 |
1138049 |
Fix |
Print fails after sending large number of fax |
|
APAR Name |
IMCS Defect # |
Type |
Description |
|
|
948822 |
Enh |
Enhancement Request: Customer requires Print 4.4 to process G6 multi-tiffs with annotations. |
|
APAR Name |
IMCS Defect # |
Type |
Description |
|
PJ37228 |
829819 |
Fix |
Fax Manager not working since June 18th Panagon Print 4.4 FP18 |
|
PJ37537 |
831705 |
Fix |
Print 4.4 - Draft and date/time annotation are not printed correctly using FP18 |
|
PJ37538 |
833204 |
Fix |
Print 4.4 FP 18 - Text, Reviewed User date/time and Reviewed date/time Annotation got shifted up when printed |
|
PJ37506 |
849317 |
Fix |
Print 4.4 fp17- Annotation printing in a different Font |
|
APAR Name |
IMCS Defect # |
Type |
Description |
|
PJ36035 |
751551 |
Enh |
Enhancement-RightFax 9.3 install does not display the FileNet User_Id on the journal log file |
|
PJ35979 |
769241 |
Fix |
RightFax 9.3 does not display Outbound Fax Channel correctly (always=0) in FileNet Fax Manager (Print4.4) |
|
|
784201 |
Enh |
ER: Qualify Print 4.4 FP17 with IS 4.1.2 |
|
PJ36084 |
790840 |
Fix |
RF FaxUtils reported "Problem Converting Fax Body or Cover Sheet" |
|
PJ36086 |
791325 |
Fix |
FileNet Fax Manager reports an additional page was faxed when it was not. |
|
PJ35711 |
792457 |
Fix |
Retain Files option is enabled when Print Services are started -- It should be disabled instead |
|
PJ36085 |
802459 |
Fix |
Incorrect page count reported in the FileNet journal log. |
|
PJ36174 |
810125 |
Fix |
Disabling "Migrate Failed Outbound Fax" has no effect |
|
PJ36175 |
810713 |
Fix |
Truncated Domain and Organization in FileNet User ID in Fax Manager Journal |
|
APAR Name |
IMCS Defect # |
Type |
Description |
|
PJ32933 |
744505 |
Fix |
Memo field is truncated if the Notes field is maxed out at 46 characters. |
|
PJ34000 |
660510 |
Fix |
Installing IE7 w/KB937143 will cause Capture Print to stop functioning. |
|
PJ33318 |
750257 |
Fix |
Print 4.4 p16 - Printing produces garble text and blank pages |
|
PJ34001 |
752298 |
Enh |
ER: Print Currency Support of Windows 2008 Operating Systems |
|
PJ34002 |
755687 |
Enh |
ER: Print qualification with IS 4.1.1 |
|
APAR Name |
IMCS Defect # |
Type |
Description |
|
35564166 |
743205 |
Fix |
Cannot Print using Xerox 4110 printer due to /MediaType being set to 0. |
|
35559086 |
742520 |
Fix |
Staple command is not working with IKON 1050. |
|
APAR Name |
IMCS Defect # |
Type |
Description |
|
35510890 |
740210 |
Fix |
Error Printing 90 annotations via FileNet Print but print successfully from Daeja Applet local print. |
|
DTS # |
Type |
Description |
|
209942 |
Fix |
Print hangs, unable to print COLD image if the COLD image contains an annotation-start character followed by an invalid annotation format. |
|
216026 |
Fix |
Excessive <181,0,8> logging with printer down when they are not; jobs are printed fine. |
|
DTS # |
Type |
Description |
|
206024 |
Fix |
Unknown Error "0,0,234 <fnsw> PRI_worker (4460558)" logged in the IS elog. |
|
DTS # |
Type |
Description |
|
196703 |
Fix |
FileNet® Print needs to handle Connection Time-out error 155,40,18 and return page complete to IS Print Services II. |
|
DTS # |
Type |
Description |
|
181203 |
Fix |
The header font size of overlay images gets smaller after applying Patch 8 to Print 4.4. |
|
185956 |
Fix |
Applying Patch 9 to Print 4.4 causes IS reports to be printed with portrait orientation. |
|
184465 |
Fix |
Error <184,0,15> occurs when printing COLD docs containing control characters. |
|
186724 |
Fix |
Remote print doesn't print documents with annotations in the same way as a local print of the same document. |
|
DTS # |
Type |
Description |
|
181365 |
Fix |
Unable to print jpeg images with the preprocessing option. |
|
181280 |
Fix |
Stamp annotations do not print correctly when rotated. |
|
181447 |
Fix |
When images of the print job are double printed, the duplicate page is smeared and distorted. |
|
DTS # |
Type |
Description |
|
172328 |
Fix |
Stamp annotations with a carriage return print incorrectly when rotated. |
|
175901 |
Fix |
Long overlay text causes PostScript errors. |
|
DTS # |
Type |
Description |
|
181365 |
Fix |
Unable to print jpeg images with the preprocessing option. |
|
181280 |
Fix |
Stamp annotations do not print correctly when rotated. |
|
181447 |
Fix |
When images of the print job are double printed, the duplicate page is smeared and distorted. |
|
DTS # |
Type |
Description |
|
172789 |
Fix |
Annotations that have height or width of '0' are still printing. |
|
170306 |
Fix |
Print service stopped with a popup window indicating a hard memory error. |
|
172378 |
Fix |
Cannot print or fax certain signature annotations. |
|
170869 |
Fix |
Print cannot configure HP 8150 printer to print to separate mail bins. |
|
171096 |
Fix |
The help topic for "Enhance Fax Annotations" is incorrect. |
|
172658 |
Fix |
Highlight annotations are not shaded in outbound Fax. |
|
DTS # |
Type |
Description |
|
160356 |
Fix |
All the Fax queues inherit the last RF UserID configured regardless of how they were originally configured. |
|
160878 |
Fix |
Cannot use FileNet Fax with an image that has a rotated text annotation at the bottom of the image. |
|
162219 |
Fix |
Cannot read text annotations or highlighted text on faxed documents. |
|
162352 |
Fix |
FileNet Print will either fail to print stamp annotations or print the annotation in multiple locations. |
|
168566 |
Fix |
Using Print 4.4 Patch 5 cannot configure a Sharp AR-P350 printer to print to separate mail bins. |
|
169513 |
Fix |
Faxed highlight annotations need a rectangle to make the annotation more readable. |
|
169534 |
Fix |
The default text annotation color should be black for Fax Output. |
|
169583 |
Enh |
Add Configurability to Fax Queues for Enhanced Annotations. |
|
DTS # |
Type |
Description |
|
122163 |
Enh |
Implement Turkish Postscript Fonts and ISO 8859-9 Default Characters Set for Print 4.4. |
|
155835 |
Fix |
Printing to the Lanier LD145 printer causes the Print Service to abort. |
|
DTS # |
Type |
Description |
|
152652 |
Fix |
Unable to print to Lanier LD 160 and LD 145 printers. MediaPosition0 was used as first tray,sb. Position 1. |
|
152340 |
Fix |
Digital signatures are not printing correctly. |
|
151312 |
Fix |
Panagon Print server crashes when large multi-page tiff files are submitted for printing. |
|
DTS # |
Type |
Description |
|
140864 |
Enh |
Implement |
|
DTS # |
Type |
Description |
|
122733 |
Fix |
Print requests containing large documents printed across multiple queues fails with error 207,1,147. |
|
134690 |
Enh |
Tool ipc_tool.exe added to the fix pack to allow users to examine shared memory use and interlock use. |
|
138781 |
Fix |
Print Tookit 4.4 PDF conversion fails with an access violation. |
|
139440 |
Fix |
PDF Printdll file names do not match the documentation. |
|
DTS # |
Type |
Description |
|
90704 |
Fix |
Print request queued and printed to the wrong print device. |
|
94006 |
Fix |
Print needs to log an error to the system message log and the Application Event log when an error is encountered reading the Performance data from the registry. |
|
97432 |
Fix |
Certain JPEG images imported via HPII display but cannot be printed. |
|
98416 |
Enh |
Added IS tools (ppmoi.exe, cormon.exe) to the Print server (\FNSW\bin\) as troubleshooting tools. |
|
104101 |
Fix |
Print encounters an exception and aborts when an invalid COLD document is submitted. |
For information about contacting customer support:
1. Navigate to the Information Management support page (www.ibm.com/software/data/support).
2. Select the appropriate IBM FileNet product from the
"Select a category" list.
3. From the Product Support page, click View all Flashes, and then select How to get support for IBM FileNet products.
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