IBM FileNet Image Services 4.2.0.13-IS-FP013 Fix Pack Readme
© Copyright IBM Corporation 2011, 2013.

Readme file for: IBM® FileNet® Image Services
Update name: 4.2.0.13
Fix ID: 4.2.0.13-IS-FP013
Publication date: 29 April 2016
Last modified date: 29 April 2016

About this fix pack
Download location
New in this fix pack
Compatibility
Installation, migration, upgrade, and configuration
Requirements
Installing this fix pack
Shared memory configuration
Uninstalling this fix pack
Fix list (APARs)
Accessing IBM FileNet documentation
Contacting IBM customer support
Notices
Trademarks
Document change history

About this fix pack

The IBM FileNet Image Services (IS) 4.2.0.13-IS-FP013 fix pack updates an existing Image Services 4.2.0 system. Image Services fix packs are cumulative and include content from all previously released fix packs since the base release. Image Services fix packs are released periodically and include the binary executable installation program, the manifest file, and the readme.

Important As of April 2012, IBM AIX 5L Version 5.3 entered end of service (EOS). Going forward, Image Services fix packs will no longer be tested with AIX 5.3. However, the Image Services support team continues to accept problem reports for AIX 5.3 based configurations. If a problem is suspected to be AIX-dependent, you might be required to recreate the problem on a supported version of AIX.

Important As of 31 December 2011, FileNet-controlled Oracle is no longer supported. See the announcement regarding this change here: Software withdrawal: IBM FileNet Image Services with Oracle Runtime Authorized User Value Unit Renewal.

To determine the current fix pack version installed on your server, enter the following command:

fn_util whichfn

Download location

Click the following link to access the files for this fix pack update: Fix Central for Fix Pack 4.2.0.13-IS-FP013.

Or from the main Fix Central website, make the following menu selections:

Fix Central menu selections
From this menu... Make this selection...
Product Group: Enterprise Content management
Enterprise Content Management: FileNet Product Family
FileNet Product Family: FileNet Image Services
Installed Version: 4.2.0

You need an IBM login and password to access this download location.

New in this fix pack

For details about the resolved defects in this fix pack, see the section Fix list (APARs).

For more information about Image Services new features and known issues, see the IBM FileNet Image Services Release Notes.

Introduced in Image Services 4.2.0.13-IS-FP013

Compatibility

For more Image Services 4.2.0 compatibility information, see the IBM FileNet Image Services, Image Services Resource Adapter, and Print Hardware and Software Requirements document.

Introduced in Image Services 4.2.0.12-IS-FP012

Introduced in Image Services 4.2.0.11-IS-FP011

Introduced in Image Services 4.2.0.10-IS-FP010

Introduced in Image Services 4.2.0.9-IS-FP009

Introduced in Image Services 4.2.0.8-IS-FP008

Introduced in Image Services 4.2.0.7-IS-FP007

Introduced in Image Services 4.2.0.6-IS-FP006

Introduced in Image Services 4.2.0.5-IS-FP005

Introduced in Image Services 4.2.0.4-IS-FP004

Introduced in Image Services 4.2.0.3-IS-FP003

Installation, migration, upgrade, and configuration

This section contains the following topics:

Support documentation
Requirements
Software requirements
Disk space requirements
Backups
Installation log files
Graphical installation and silent installation modes
DISPLAY environment variable on UNIX servers
Windows cluster server guidelines
Special procedure for IBM Tivoli Monitoring
Installing this fix pack
Restarting Image Services
MSAR surface check

Tip Installation of this fix pack is not affected by any virus protection software that might be running in the background.

Support documentation

Before installing this fix pack, verify that you have a copy of the latest IBM FileNet Image Services documentation. The Image Services documentation packages contain additional information that you might need to perform the procedures mentioned in this readme, such as stopping services and applications.

Requirements

This fix pack has the following minimum requirements:

Software requirements

Important: Windows 2008 R2 Service Pack 1 (SP1) or later is required for Windows 2008 R2 systems that use Integral Single Document Storage (SDS) with Centera SDS devices. On Windows 2008 R2 systems, EMC Centera requires SDK 3.3, which is included in Image Services 4.2.0 FP5 and later.

Disk space requirements

Backups

The Image Services fix pack installation program automatically copies the existing modules affected by this fix pack to a backup directory before overwriting them with the updated modules. You can find out which modules were backed up and their new location in the configFiles.log file at:

/fnsw/local/logs/hfp/4.2.0/HFP11/misc/configFiles.log

Following is an example of what you might see in the configFiles.log:

The following configuration modules have been
replaced by the fix pack installation.
The original files were backed up to:

/fnsw/hfp/backup/fnsw/lib/perf/reports

Restriction If the fix pack updates any configuration files, they will have only the default settings. Therefore, a system administrator will have to transfer customized settings from the backed up configuration files to the newly installed files at the end of the installation procedure. For instructions, see steps 11 and 12 in the installation procedure.

Installation log files

Several log files are created during the fix pack installation. You can check these log files to determine the status of a fix pack installation. If the installation failed, these log files can help you determine the cause of the problem.

UNIX

Use the more or less commands to view the log files on UNIX servers, which are stored in the following directories:

/fnsw/local/logs/hfp/4.2.0/HFP12/

/fnsw/local/logs/hfp/4.2.0/HFP12/misc/

Windows

Use WordPad in landscape mode to view the log files on Windows servers, which are stored in the following directories:

IS_local_directory \logs\hfp\4.2.0\HFP12

IS_local_directory \logs\hfp\4.2.0\HFP12\misc

Fix pack installation logs

The .../4.2.0/HFP13/ directory contains the IS_420-HFP13.log file. This log file lists all the Image Services modules that were replaced. Each time you run the installer, new information is appended to the end of the file.

This log file also records all the processing steps taken during the fix pack installation, and indicates if they were successful or unsuccessful. The last line indicates the status of the installation:

SUCCESS - All files were copied successfully, and no errors were detected
WARNING - All files were copied successfully, but some errors were detected
ERROR - One or more files were not copied, and some errors were detected

You can determine the number of files that were copied by the following line located near the end of the log file. The actual number of files copied varies from one fix pack to another. However, the total number of files copied must equal the total number of files provided with this fix pack. For example:

200 files of 200 have been copied to the target

If the number of files do not match, verify that all Image Services-related applications are stopped, and run the fix pack again.

Install Anywhere (IA) logs

The .../4.2.0/HFP13/ directory contains log files generated by the Install Anywhere (IA) program.

These files contain error messages and warnings that can help you troubleshoot an unsuccessful installation. However, when you run the installation program again, these files will be overwritten if any further messages are generated. If you want to save the current files, rename them before you rerun the installation program.

Harmless messages: If the logs contain any warnings about Swing or AWT initialization, you can ignore them. You can also ignore these messages:

Unable to compare stamp versions...

Unable to read Host name: Null pointer exception

Miscellaneous logs

The .../4.2.0/HFP13/misc/ directory has several logs that can be used for troubleshooting and debugging:

This directory also contains a record of the file "stamp" information before and after the installation.

Graphical installation and silent installation modes

Silent installation does not display any messages to the user whereas graphical installation does. To determine if silent installation is running, refer to the primary error log found in the /fnsw/local/logs/hfp/4.2.0/HFP13/ directory (the \fnsw_loc\logs\hfp\4.2.0\HFP13\ directory on Windows servers). On UNIX servers, enter the following command to dynamically display the installation log as it is created:

tail -f IS_4.2.0-HFP13.log

Before using silent installation mode, verify the amount of free space in the default temporary directory as described in the Temporary Disk Space Requirements table. The amount of free disk space must be verified either manually or through an automated script. Lack of sufficient disk space prevents the installer from starting successfully.

UNIX silent installation procedure

As a user with root privileges, change to the directory where the FileNet Image Services installation program is located and start the installation program.
Tip: If you are installing from CD-ROM, do not change to the /cdrom directory to run the program. Run the installation program from the / (root) file system.

For Windows installations

As a user with administrative privileges, change to the directory where the FileNet Image Services installation program is located and start the installation program.

DISPLAY environment variable on UNIX servers

The DISPLAY environment variable controls whether or not the "Welcome" screen displays on UNIX systems in graphical mode. If you use the su command to log on as the root user, the DISPLAY environment variable might not be correct. Check the DISPLAY environment variable by entering:

echo $DISPLAY

The environment variable should be set to 0:0 to display on a local monitor. If you are installing the fix pack remotely to another server, the variable on that server must be set to direct the display to the server you are working on.

Windows cluster server guidelines

To install this fix pack on Windows servers in a cluster environment, you must perform the installation task with other required tasks as outlined below:

  1. Stop node 2.
  2. On node 1:
    1. Stop the Image Services ControlService service.
    2. Install the fix pack on node 1.
    3. Restart node 1.
    4. Start the IS ControlService service, and verify that it started successfully on node 1.
  3. On node 2:
    1. Start node 2.
    2. Move Image Services resources to node 2.
    3. Stop the IS ControlService service.
    4. Install the fix pack on node 2.
    5. Restart node 2.
    6. Move Image Services resources to node 2.
    7. Bring the IS ControlService online and verify that it started successfully on Node 2.
  4. Move Image Services resources to node 1.

Special procedure for systems that use IBM Tivoli® Monitoring

Some Image Services systems include Tivoli Monitoring. Tivoli Monitoring is a software tool that collects availability and performance data of enterprise systems from one or more central workstations.
It is necessary to stop Tivoli Monitoring before you install Image Services or the Image Services Toolkit. Image Services and Image Services Toolkit installation software uses commands that stop Tivoli Monitoring. In some cases, Tivoli Monitoring might not stop and an error message is displayed. If Tivoli Monitoring does not stop, you need to manually stop it before the Image Services or the Image Services Toolkit installation can be completed.

To manually stop the Tivoli Monitoring User Interface:

  1. From the Action tab, click the pull-down menu and click Stop.
  2. Complete the Image Services and Image Services Toolkit installation.
  3. From the Action tab, click the pull-down menu and click Start.

Installing this fix pack

Important Windows installations: There is a potential problem with WinZip version 8.0. Use WinZip version 9.0 or higher to avoid this problem.

In dual-server and multi-server configurations, install the fix pack on the root server first, and then on the other servers.

  1. Download and extract the 4.2.0.12-IS-FP0013 fix pack for your operating system.
  2. Log on to the Image Services server machine with a user account that has the appropriate permissions to start and stop Image Services.

    UNIX
    Log on as a user with root privileges.

    Windows
    Log on with Administrator privileges.

  3. Stop all instances of Image Services.

    UNIX
    On all UNIX servers:

    1. Stop Image Services:

      initfnsw -y stop
      killfnsw -DAy

    2. Determine if any fnsw processes are running:

      ps -elf | grep fnsw

    3. Stop any fnsw processes that are still running:

      kill -9 processID

    4. Determine if any view log (vl) processes are running:

      ps -elf | grep vl

    5. Stop any vl processes that are still running:

      kill -9 processID

    6. (HP-UX and Solaris only) Determine if any MasterSnmpd process are running:

      ps -elf | grep MasterSnmpd

    7. Stop any MasterSnmpd processes that are still running:

      kill -9 processID

    8. If Image Services Tool Kit (ISTK) is installed on this server, stop all ISTK applications that interface with Image Services, and then enter the following command to clear out the ISTK shared memory:

      wal_purge

      Restriction Do not run any other Image Services commands before you install the fix pack.

    Windows
    On all Windows servers:

    1. Stop Image Services:

      initfnsw -y stop
      killfnsw -Dy

      Important

      • The killfnsw command also stops the Image Services Control Service.
      • Do not run any other Image Services commands before you install the fix pack.
    2. Stop the Simple Network Management Protocol (SNMP) process:

      net stop "SNMP"

    Tip: Windows automatically clears the ISTK shared memory.

  4. Start the fix pack installation program.

    Important

    • If the installation program does not appear to be running, compare the size of the downloaded fix pack to the size of the fix pack posted on the IBM support site. If they differ in size, download and run the fix pack again. The installation of this fix pack can take several minutes, depending on the server processor speed.
    • If a message indicates that Image Services was not stopped correctly, determine if any processes previously stopped abnormally, and then stop them correctly.

      UNIX - If any files are in the /fnsw/procs directory, delete them and rerun the installation program.

      Windows - If any files are in the \fnsw\procs directory, delete them and rerun the installation program. Use the Windows Task Manager to check for and terminate any processes that were stopped abnormally.

    UNIX

    1. Verify that the DISPLAY environment variable is set correctly. For more information, see "DISPLAY environment variable on UNIX servers" earlier in this readme.
    2. Verify that the file is executable. If it is not, add execute permission with the following command:

      chmod +x is_4.2.0-FP13_operating_system.bin

    3. Change to the directory where you installed the fix pack file, and enter the file name:

      Graphical mode

      ./is_4.2.0-FP13_operating_system.bin

      Console mode

      ./is_4.2.0-FP13_operating_system.bin -i console

      Silent mode

      ./is_4.2.0-FP13_operating_system.bin -i silent -f /tmp/opt.txt

    Windows

    Graphical mode

    • Locate and double-click the is_4.2.0-FP13_win.exe file.

    Silent mode

    1. Open a command prompt and enter the name of the fix pack:

      drive :\is_4.2.0-FP13_win.exe -i silent -f drive:\tmp\opt.txt

  5. (Graphical mode users only) Follow the instructions in the wizard.
  6. (Windows only) When the fix pack installation completes, you do not need to restart Windows, unless you are prompted to do so.
  7. (HP-UX and Solaris only) If you were not prompted to restart the server, restart the MasterSnmpd daemon.

    MasterSnmpd_start &
  8. Check the log files to ensure the installation was successful. Checking the log files is especially important if the installation ran in silent mode. For more information, see "Fix pack installation logs" earlier in this readme.
  9. (AIX and Solaris only with optical storage libraries attached) Determine if a new fnsod (FileNet SCSI Optical Device) driver or cfgfnsod module is included with this fix pack. For more information, see "Files changed in this fix pack" later in this readme. If a new driver is included with this fix pack, you must install it manually by entering the following command. The update will go into effect the next time the server is restarted.

    fnsod.install /fnsw/bin/fnsod
  10. Determine if the serverConfig file was updated by this fix pack.

    UNIX

    cd /fnsw/etc
    stamp serverConfig

    Windows

    Use Windows Explorer to check the date stamp on the serverConfig file.

  11. If a new version of the serverConfig file was installed with this fix pack, update the file as follows:
    1. Using a text editor, open both the serverConfig file and the serverConfig.custom file in separate windows.
    2. Transfer the customized values from the serverConfig.custom file to the new serverConfig file.
    3. Make a backup copy of the serverConfig.custom file.
    4. Save the newly updated serverConfig file as serverConfig.custom.
  12. If you are installing this Fix Pack on an AIX LPAR server, delete the current perflog before you restart the Image Services software because the format of the perflog file has been changed. For example, enter the following commands:

    cd /fnsw/local/sd/1
    rm perflog

    Important If any FAIL status is encountered in the install log file, review the log file, correct the reported problem and retry the operation.

Upgrade to a later version of (Relational Database Management Services) RDBMS (Optional)

If you plan on upgrading to a later version of RDBMS during this fix pack installation, complete the upgrade, and then run the following command at a command prompt:

fn_setup_rdb -u

After running the fn_setup_rdb command, close the command window and open a new command window to ensure that the new RDBMS home is in the PATH environment variable. You must also verify that, if the RDBMS is Oracle, the ORACLE_HOME is set to the new ORACLE_HOME.

Restarting Image Services

After the fix pack is successfully installed on all Image Services servers in the Image Services domain, you can resume normal processing.

  1. Restart the database software before starting Image Services.
  2. Restart Image Services by using the Task Manager (Xtaskman) or by entering the initfnsw -y start command.
  3. Use the Protocol Process Manager Operator Interface (PPMOI) tool to ensure that the serverConfig stub settings are correct.
    1. At a command prompt, enter:

      PPMOI
    2. Display the current settings by entering:

      PPMOI show
    3. Verify that that the settings displayed by PPMOI are correct.
  4. When Image Services returns to normal operations, you can delete or back up the fix pack installation program.

MSAR surface check

If Image Services has MSAR surfaces that were converted from a 14x magneto-optical 9.1 GB drives, use the following procedure to ensure the integrity of your MSAR data. In rare instances, the 9.1 GB drive returns incorrect data from large block read commands. The st_msar_convert tool requests large blocks of data, and so st_msar_convert might have written incomplete data onto the MSAR surface during the conversion. After you install the latest firmware on the optical drive, use the Image Services MSAR_surf_fixup_14x tool to scan and fix your MSAR surfaces. If Image Services does not have MSAR surfaces that were converted from a 14x magneto-optical 9.1 GB drives, you can skip this section.

The MSAR_surf_fixup_14x tool

The MSAR_surf_fixup_14x tool provides all the information necessary to find and fix any MSAR problems caused by the 14x firmware. The MSAR_surf_fixup_14x tool searches the entire server for MSAR surfaces that were converted from 9.1 GB optical drives, and if the original optical disk is inserted in the storage library, it will verify whether the converted MSAR surface is correct or not. If you specify the fix flag (-f), the tool can fix an incomplete MSAR surface by copying the correct data from the original optical media. The command uses the following syntax:

MSAR_surf_fixup_14x [-f] [-s surface_id]

-f - causes the fix to run if the original optical surfaces are available.
-s surface_id - runs the scan, report, and fixup, if indicated (-f), on the single MSAR converted surface indicated.

Notes

HP drives: Obtain the HP 14x Magneto-Optical v1.19 or higher firmware

Contact the hardware vendor to obtain the HP 14x Magneto-Optical drive firmware version 1.19 or higher. Install the new firmware according to the manufacturer's instructions.

Sony® drives: Obtain the Sony 14x Magneto-Optical v1.13 or higher firmware

Contact the hardware vendor to obtain the Sony 14x Magneto-Optical drive firmware version 1.13 or higher. Install the new firmware according to the manufacturer's instructions.

Compare the optical and MSAR surfaces

After the firmware on the optical drives is updated, locate all the original 9.1 GB optical disks that were converted to MSAR.

  1. Insert the 9.1 GB optical disks into the storage library.
  2. Insert the corresponding MSAR surfaces using Storage Library Control. (Refer to Chapter 3 of the MSAR Procedures and Guidelines, if necessary. To find this document on the IBM support page, see Accessing IBM FileNet documentation, compatibility matrices, and fix packs.)
  3. As the FileNet software user, such as fnsw, run the MSAR_surf_fixup_14x tool.

    MSAR_surf_fixup_14x -f

    Note If you have a large number of 9.1 GB optical disks, you can compare them in groups. All the MSAR converted surfaces and optical surfaces do not have to be present at once. For example, you can insert a group of optical disks and the corresponding MSAR converted surfaces, and run the tool with no parameters to produce a list of the MSAR surfaces that need to be fixed. Rerun the tool as often as necessary on different groups of media to determine if any other MSAR surfaces need to be fixed.

    As the tool scans the MSAR surfaces, it adds a new field to the MSAR header. The tool marks surfaces that were not converted from 9.1 GB optical media as "Not Scanned." If an MSAR converted surface has been fixed (with the -f option) or if no problem exists, the tool marks the surface "N" (no problem exists). But if an MSAR converted surface does not match the optical surface, and you did not use the -f option, the tool marks the MSAR surface "Y" (yes, a problem exists).
  4. The MSAR_surf_fixup_14x tool creates a log file named sc_YYYYMMDD_HHMMSS.log in the following location:

    UNIX /fnsw/local/logs/msar_check/

    Windows \fnsw_loc\logs\msar_check\

    A typical log file might look like this: MSAR_SURF_FIXUP_14X Report for 9.1G converted surfaces

    MSAR_SURF_FIXUP_14X Report for 9.1G converted surfaces
    Host Server Name: cassini
    Creation Date & Time: 04/29/2013 15:43:06
    
    MSAR                   MSAR    MSAR    Optical   Optical Orig    Orig
    Surface    Problem     Surface Surface Surface   Surface Optical Optical
    ID         Exists      Avail   Type    ID        Avail   SSN     surface id
    ========== =========== ======= ======= ========= ======= ======= ==========
    
    3002          Y           Y    Conv    3001         Y    20119   20827
    Document id: 100040, ssn 20119 loc_id 1528574237 surf_ids 1002 and 0.
    Bad sector range 1087730 to 1093255.  Bad sector count: 5526. Fixed: No
    3004       Not scanned    N    Non 9.1 XXXX         X    XXXX    XXXX
    3006       Not scanned    Y    Non 9.1 XXXX         X    XXXX    XXXX
    3008          N           Y    Conv    3001         Y    20119   20827
    
    1 bad converted surfaces found out of 2 9.1G converted surfaces.
    2 non-9.1G converted surfaces found.
    
    End of Job Date & Time: 04/29/2013 15:45:41
    Report name: C:\FNSW_LOC\logs\msar_check\sc_20130429_154121.log
    
  5. If you have not updated the HP 14x firmware, the following message displays:

    Optical disk drive for surface 3001 does not have current revision firmware. Currently installed FW Rev: 1.18. Required FW Rev: 1.19. Disable this drive, ensure that only updated drives are enabled, and re-run tool.
  6. If you have not updated the Sony 14x firmware, the following message displays:

    Optical disk drive for surface 3001 does not have current revision firmware. Currently installed FW Rev: 1.12. Required FW Rev: 1.13. Disable this drive, ensure that only updated drives are enabled, and re-run tool.You must exit the tool and either update the firmware or disable the optical drive before you can continue.
  7. Repeat the MSAR_surf_fixup_14x tool as often as necessary on each storage library server until all MSAR converted surfaces have been scanned and fixed.

Shared memory configuration

Windows only The allocation of shared memory used by Image Services can conflict with other software that is integrated into Image Services (such as Windows .dll files). Image Services is designed to automatically reorganize its memory usage to handle these conflicts, but in order to accomplish this adjustment, you might need to restart Image Services more than once. Conversely, after you install or upgrade another product that is installed on the same server as Image Services, the address spaces allocated by those other products might conflict with the address space that is allocated to the SysV shared memory for Image Services processes.

For more information on shared memory configuration, see technote 1506926, Image Services Shared Memory Configuration, on the IBM support site.

Uninstalling this fix pack

Only the most recently installed fix pack can be uninstalled. If you need to return an even earlier version, you will have to restore Image Services from your backups.

Important The files in the /fnsw/hfp/backup directory are the modules that will be restored. If these files have been modified or deleted, the uninstall operation will not succeed.

UNIX

Important Use only this command to uninstall the fix pack. Using the operating system tools might delete vital data that is needed for future fix pack installations.

  1. Log on to the UNIX system as a user with root privileges.
  2. Stop Image Services.
  3. Solaris only
    1. cd to /fnsw/hfp/_uninst directory
    2. Run chmod u-s uninstall_hfp.bin to remove the setuid bit if the setuid bit for the user is set as below.
      Before the 'chmod u-s' command: -rwsrwxr-x 1 root sys 46544 Jun 13 09:30 uninstall_hfp.bin*
      After the 'chmod u-s' command: -rwxrwxr-x 1 root sys 46544 Jun 29 09:57 uninstall_hfp.bin*
  4. Run the uninstallation program:

    /fnsw/hfp/_uninst/uninstall_hfp.bin

Windows

  1. Log on to the Windows system as a user with Administrator privileges.
  2. Stop Image Services.
  3. Open the Control Panel window.
  4. Select Add/Remove Programs.
  5. Select the IBM FileNet Image Services Fix Pack 4.2.0 entry, and click Add/Remove...

Fix list (APARs)

The following tables list the product fixes in this fix pack.

4.2.0.13-IS-FP013
APAR Name
Type
Description
PJ43751
Fix
SDS_worker reports fatal error. 74,23,102 – Invalid class number passed to QMA.
PJ43874
Fix
Page 0 of a document contains invalid security data.
PJ43876
Fix
The current write surface is ejected when a 94,0,10 error is logged.
PJ43900
Fix
Improve TM_daemon logging when recv() returns a zero status.
PJ43967
Fix
IS Connector: The Image Services Connector for ICN reports 92,0,99 errors when there are idle sessions.
PJ43992
Fix
The SDS_CSAR reader reports a <0,0,1> error with UNKNOWN SEVERITY.
PJ44033
Fix
The SDS_CSAR_reader process can abort when receiving a long error message from Centera due to a buffer overrun.
PJ43710
Enh
ER: Provide Integral SDS performance statistics based on configurable threshold settings.
PJ43726
Enh
ER: Replace OpenProcess() in the ISTK SysV routine fnl_is_dead() with OpenEvent() to check whether an ISTK process is still alive.
PJ43723
Enh
ER: Create a new circular buffertrace log that avoids the current circular buffer log limitations.
PJ43725
Enh
ER: Expand existing TM_daemon debug logging to include detailed information on network initialization calls.
PJ43821
Enh
ER: Change doccopy to take advantage of the MSAR synchronization read feature.
PJ43991
Enh
ER: Write a message to the error log when the Image Services is started if the NO_MIGRATE_FB environmental variable is set./td>
PJ43990
Enh
ER: Change Image Services to detect and prevent duplicate BiDi documents coming from Content Engine.
PJ44148
Enh
ER: Image Services Connector 1.4.0.1 for IBM Content Navigator.

4.2.0.12-IS-FP012
APAR Name
Type
Description
PJ43708
Fix
Windows 2012: Help option returns “You're not connected to online Help", when the latest help content is available.
PJ43498
Fix
Add Oracle 12.1.0 to fn_edit for Oracle 12c support.
PJ43501
Fix
80,0,12 error when Capture commits batch specifying Alternative Page Cache point to page_cache1.
PJ43512
Fix
Checking for size mismatch. Fast Batch Committal was interfering with Integral SDS retry.
PJ43513
Fix
Performance counter close_write has a problem when running with FBC. The close_write elapse times are off.
PJ43564
Fix
The 911 output file does not contain the DOC_tool SDS report on the Windows hardware platform.
PJ43589
Fix
BESs logs an 88,0,52 error – BESl: 'batch_open_id' wrap around in 'batch_ctl' record – not recoverable.
PJ43607
Fix
The SDS_worker process does not update the checksum (csum) field in the csm_used_space table when a document is retrieved.
PJ43659
Fix
80,2,2 – Orphaned “Write Request” records get created in FileNet Image Services.
PJ43692
Fix
A process can abort when an attempt is made to send a message to a message queue and the process has a high waitcount.
PJ43714
Fix
Integral SDS – Add retry logic to enable an SDS device again when it becomes disabled for writes.
PJ43652
Fix
The ce_os_id is set on the remote system for documents remotely committed when using BiDi.
PJ43803
Fix
The stdoccpy program reports a bogus error - Can't specify -ignore (unavailable surfaces) option without -docidfile.
PJ43601
Enh
ER: Add option to INX_tool to replicate index data to a remote peer system.
PJ43709
Enh
ER: Image Services Connector 1.4.0 for IBM Content Navigator.

4.2.0.11-IS-FP011
APAR Name
Type
Description
PJ42555
Fix
Running multiple killfnsw commands during shutdown can hang the software on a semaphore.
PJ42601
Fix
CSM_tool aborts holds an SEC interlock after a 156,0,25 error - nch_GetCourierService: cannot find service cor / protocol tcp combination.
PJ42726
Fix
Change misleading error message – 121,0,3 – Missing table 'doctaba'.
PJ42795
Fix
FNPoll does not build the /dev/fnsod entries correctly on the AIX hardware platform, causing the optical library not to be available.
PJ42819
Fix
The docimp program fails, reporting a 30,0,35 error – Can't write checkpoint file.
PJ42822
Fix
Add the folder C:\fnsw_loc\logs\CFSIS to fn_perm and /fnsw/local/logsl/CFSIS to permission table.
PJ42962
Fix
DOC_tool SDS statistics report provides incorrect information on ISDS reads when sds_read_after_write is enabled.
PJ42968
Fix
Enabling MSAR synchronous to cache feature results in DOCs process consuming too many file handles.
PJ43009
Fix
Integral SDS retry/connection does not recover, causing the SDS device to be disabled.
PJ43083
Fix
When the MSAR_SYNC_THRESHOLD trigger file is set and an MSAR surface is moved,.nfs files are created until the Image Services software is restarted.
PJ43216
Fix
The stdoccpy process may hang in phase one when the doc_id_list contains more than 50 surfaces.
PJ43409
Fix
INXD timeout not working correctly - 90,0,112 - INXD_lock: timeout could not get dictionary lock for update.
PJ43409
Fix
When a writer times out attempting to claim a lock, SysV claimt() fails to wake up any readers in the claim share queue for the lock.
PJ43247
Enh
ER: Perform additional retries within Integral SDS when SnapLock repository operations fail.
PJ43130
Enh
ER: Improve CFS annot_log SEC map error handling.
PJ42766
Enh
ER: Modify document allocation id to check the range of ids returned is free of existing documents in the MKF docs table.
PJ43131
Enh
ER: Add additional logging when courier disconnects under certain error conditions.
PJ42936
Enh
ER: Improve error log messages to point to the server when the dtp process reports MKF database full errors (161,1,1075).
PJ43502
Enh
ER: Image Services to support SQL 2014 database.
PJ43156
Enh
ER: Add operating system error number and string when getaddrinfo errors occur.
PJ43222
Enh
ER: Alter the signal handler to create only one stack trace file per process.
PJ43245
Enh
ER: Add the capability to configure SDS_worker processes to be dedicated readers.
PJ43246
Enh
ER: Allow the ECM SDK FP_OPTION_BUFFERSIZE and FP_OPTION_TIMEOUT environmental variables to be set by the System Administrator.
PJ43248
Enh
ER: Enable doccopy to skip documents that return 132,0,12 - No compatible storage library.
PJ43294
Enh
ER: Add a new option to the DOC_tool SDS command to list the status of Integral SDS devices.
PJ43295
Enh
ER: Separate the wait queue statistics in the DOC_tool SDS report based on worker type.
PJ43408
Enh
ER: Image Services Connector 1.3.0 for IBM Content Navigator.

4.2.0.10-IS-FP010
APAR Name
Type
Description
PJ42493
Fix
The fnlogon program logs the following error – fnfork nchl_CheckString: Null argument.
PJ42649
Fix
Cannot exit SEC_tool when the tool is called by a script or the input is a redirect from a text file.
PJ42356
Enh
ER: 911 enhancements.
PJ42554
Enh
ER: Unable to view user logons in Security Administration when more than 4,000 users are logged in.
PJ42710
Enh
ER: Release the traceit.sh tool that gathers stack traces on UNIX servers.
PJ42703
Enh
ER: Image Services Connector & Plugin for IBM Content Navigator (Add Annotation Support + Multi-content elements).

4.2.0.9-IS-FP009
APAR Name Type
Description
PJ42223
Enh
ER: Support for Oracle 12c.
PJ42492
Fix
Fast batch breakup can free more CSM used space than it should when breakup is interrupted by a system recycle, as the batch is reprocessed after start up or when the fast batch breakup document already resides in cache.
PJ41656
Fix
Windows: DOC_tool is not able to obtain retention settings for documents migrated to HCAP.
PJ42507
Fix
The SQIs process crashes if FIPS is configured causing the software to hang.
PJ41938
Fix
The docfetch utility takes a long time to complete when using the -s option.
PJ42067
Fix
Shared memory leak in INX logon when retrieving NLS documents that were only archived to an SDS device.
PJ42127
Fix
Image Services processes may abort in the COR library if ELA tracing is enabled.
PJ42141
Fix
Detect if fast batch object page 0 size does not match size in the FB table of contents when written to SDS.
PJ42103
Fix
Windows: gethostname failed messages reported in the error log.
PJ42111
Fix
fnc_create_handle: Error 2 opening file mapping. Map file name is: Global\FNSHM_464a0001.
PJ42250
Fix
Long MKF transaction times can occur when running sds_copy or sds_migr resulting in performance issues.
PJ42254
Fix
SDS_worker processes do not release UDP ephemeral ports, resulting in TPI_OpenPEPStr2 bind failed errors.
PJ42258
Fix
INXs process aborts – 90,5,1 – Activity Log count should never be greater than 1 per process.
PJ42290
Fix
SEC_init -o aborts when Image Services is started – 161,0,1076 error – MKF_end_transcation: process not in transaction.
PJ42363
Fix
Online EBR backup fails with 202,100,10 BRTs FATAL MKF ERROR ready the rl partition..
PJ42441
Fix
CSM_exim -e -c page_cache1 -o aborts with Bad page number 3237224, should be in 1 to 1000 on Windows platform.
PJ42484
Fix
Database queries can return duplicate folders.
PJ42148
Enh
ER: Change the courier recv time out error log entry.
PJ42126
Enh
ER: Add Windows dump file creation to SysV.
PJ42259
Enh
ER: Add optional trigger file to log the document id sent back to the client when a request is made.
PJ42370
Enh
ER: Add optional trigger to prevent creation of Index record unless the document is committed.
PJ42362
Enh
ER: Enhancement to validate cache consistency – csm_free_space with csm_used_space.
PJ42512
Enh
ER: Release Image Services connector for IBM Content Navigator (Query, Retrieval & Committal).
PJ42510
Enh
ER: Enhance 4.2.0 Image Services installer for the Image Services connector for IBM Content Navigator WAR file.

4.2.0.8-IS-FP008
APAR Name Type
Description
PJ42227
Fix
MKF FATAL ERROR (161,0,1076) occurs when adding an annotation causing a DOCs process to abort.
PJ41186
Fix
Windows: IPC_daemon process not able to connect to all shared memory segments when starting Image Services.
PJ41295
Fix
Windows: Error 5 is reported when opening a process that is owned by another user.
PJ41305
Fix
Windows: Image Services Toolkit (ISTK) logs a "Global/ADC0ADC0 CreateFileMapping FAILED err=5" message.
PJ41354
Fix
SysV: The highest shared memory segment (#128) is now in use.
PJ41399
Fix
A "155,2,3 COR_Listen – getinterlock(rpclock) failed" is reported in the Image Services error log.
PJ41416
Fix
The timeoutmonitor causes EBR performance issues.
PJ41417
Fix
After applying Image Services 4.2.0 FP5 (or higher), the LOGIC field in the AIX Performance reports is always set to zero.
PJ41437
Fix
Windows: Checksum errors 77, 1, and 58 are reported when retrieving Integral SDS documents in an SDS only environment.
PJ41449
Fix
The sds_copy logs a 202,100,10 error when the MSAR optical surfaces are not available and copying NLS documents.
PJ41575
Fix
Error message missing document id – sds fbc: write_sds_object: internal error.
PJ41585
Fix
Windows: 202,0,2005 check_seg_addrs: CreateFileMapping 'Global\CHK_SHM_2436_7700' err=5.
N/A
Fix
Solaris 11: sds_migr fails and sds_copy only works with sds-only source documents.
N/A
Fix
Getstamps outputs two unnecessary WARNING messages. These messages are recorded in the Fix Pack install logs.
N/A
Fix
Solaris 11: Unable to locate enough shared memory addresses on startup.
N/A
Fix
Solaris 11: fnsod.install needs to handle Solaris 11.
N/A
Enh
ER: Request to add isinfo to the beginning of 911.
N/A
Enh
ER: Image Services 4.2.0 needs to support FIPS SHA-256.
N/A
Enh
ER: Add warning message when the software starts if the shared segment size is not 256 MB on the AIX hardware platform.
N/A
Enh
ER: The Image Services GA and Image Services Fix Pack installers must use InstallAnywhere 2012 to support newer Windows platforms.
N/A
Enh
ER: Release the isinfo and wal_info modules to assist in troubleshooting SysV issues.
N/A
Enh
Update the error message file to include the message text for the <92,0,175> errors.
N/A
Enh
Rebuild the message catalog files released in the following SCR: 44038.
N/A
Enh
Clarify the Fix Pack installer log message by stating the Fix Pack number at the end of the pre-installation change.

4.2.0.7-IS-FP007
APAR Name Type
Description
PJ40933
Fix
Add additional safeguards and sys_log messages to the CSM_tool SCavenge option.
PJ40953
Fix
Invalid tiff images are created when a 61,0,10 error is reported. Incorrect document information written to Single Document Storate (SDS) device.
PJ40982
Fix
Provide conditional support for EMC Centera SDK 3.3 for Windows 2008 R2. Note: EMC Centera SDK 3.2 is fully supported. For details, see technote 1633676, Image Services: Windows 2008 R2: SDS workers abort after applying latest Fix Pack on the IBM support site.
PJ41046
Fix
SECs deadlocks occur when SEC interlocks are not released.
PJ41113
Fix
TM_daemon reports a 202,4,17 error - FNL_lock: Process record PID (0) does not match the real PID.
PJ41179
Fix
Saving an annotation fails after upgrading to Image Services 4.2.
PJ41180
Fix
A random crash occurs in the SEC subsystem when Image Services starts. This condition is often associated with error tuple 202,0,9.
PJ41241
Fix
No object stores are listed in INX_tool ce_info due to a missing ce_os_id 1000 in the INX_get_ce_id_map_info cell.
PJ41286
Fix
The dumpqs command in WQS_tool shows erroneous results after the first queue.
NA
Fix
Add display of the NLS_LANG and NLS_Characterset variables and extended security to sys_log.
NA
Fix
Need deadlock retries for the dbupgrade tool for populating extended security fields.
NA
Fix
Resolve buffer overflow conditions in the INX, INXI, ARM, TM_daemon, and PRI_tool modules.
NA
Enh
ER: Add CSM_tool FINdused option to check used space for specified blocks of cache.
NA
Enh
ER: Qualify Windows and VMWare 5.1 ESXi.

4.2.0.6-IS-FP006
APAR Name Type
Description
PJ40621
Fix
On Windows servers, terminating INX_export can cause Content Federation Services for Image Services (CFS-IS) to stop responding.
PJ40648
Fix
A zero-sized PED file is created after the error: "216,0,1029 PEDs_gen_keypair - pedl_write_new_kpkf short write."
PJ40755
Fix
Unable to abort Integral SDS jobs launched against Centera in background job control.
PJ40765
Fix
Add a retry option to prevent the cold_3770 from terminating when a network error occurs.
PJ40773
Fix
SEC_daemon terminates when more than two IP addresses are configured in fn_edit for the Root/Index server.
PJ40780
Fix
A document retrieval error occurs on an NLS document when the MKF docs fields are set to surface_id=1002 and status_1=NULL.
PJ40785
Fix
CFS-IS: When a user index is updated, the new index value is not federated to Content Engine.
PJ40860
Fix
Running Xtaskman > Monitor RPC Activity causes TM_daemon to terminate and report a process record generation mismatch error.
PJ40861
Fix
The timeoutmonitor process reports a 202,0,1049 error: "Failed to send a notification."
PJ40870
Fix
CSM_tool DELETE cannot be run in a script on Windows servers.
PJ40873
Fix
Enterprise Backup and Restore (EBR) errors are logged as SERIOUS, but they should be logged as INFORMATIONAL.
NA
Fix
When the SDS option is used in DOC_tool, the sub-options f, delete and clipids display the message Invalid SDS=1 Not configured displayed.
NA
Fix
Usage statement for the INX_export tool does not display the new -t option.
NA
Fix
INX_cfs_recovery does not support new -t option.
NA
Fix
The eladisp process terminates when the chfilter option is used.
NA
Enh
ER: Allow SDS Unit 1 to be used with the CLIP_IDS option in DOC_tool to create a file list.
NA
Enh
ER: Add a check to verify that the process ID (PID) value stored in a process record matches the actual PID for the process.

4.2.0.5-IS-FP005
APAR Name Type
Description
PJ40004
Fix
For Windows servers, enhanced killfnsw to add more time before terminating integral SDS processes after stopping the Image Services software.
PJ40295
Fix
92,2,11 DOCs - DOCl_CFS_get_annot_log_entries (line=624): INX_ce_get_object_store_id() failed during federation.
PJ40351
Fix
Create a trigger file to allow the Microsoft SQL isolation level to be changed from read uncommit to read commit.
PJ40386
Fix
An interlock leak occurs when committing fast batch documents to SDS device may cause 202,0,1017.
PJ40467
Fix
Integral SDS background jobs do not create the writelist correctly if the Image Services software is recycled.
PJ40504
Fix
Migrating Near Line Storage (NLS) documents causes 77,1,35 errors because the age duration specified is unknown to the Cache Manager (CSM).
PJ40509
Fix
Migrating NLS docs causes 80,1,59 errors because SDS reader creates a checksum in page0, but not in the csm_used_space table.
PJ40601
Fix
The bkg_sds process aborts when sds_migr -surface is used and the surface contains more than 5000 documents.
PJ40621
Fix
On UNIX servers, terminating INX_export can cause Content Federation Services for Image Services (CFS-IS) to stop responding.
NA
Fix
A GDB error that is handled by Process Engine is being logged in the elog as SERIOUS.
NA
Fix
The SEC_tool decode option reports false results if the input string is invalid.
NA
Fix
The performance reports do not display the correct CPU statistics on an AIX Logically Partitioned (LPAR) server.
NA
Fix
On the Single Document Storage tab of the FileNet Image Services System Configuration Editor (fn_edit), the Default Retention Date field is not automatically filled in.
NA
Fix
CFS-IS: With both lockdown and inbound reflect request in outbound replication, the inbound reflect is skipped.
NA
Enh
ER: Enhance 911 tool to output an XML file with IBM product info (for EcuRep).
NA
Enh
ER: Support for EMC Centera SDK 3.3 for Windows 2008 R2.
NA
Enh
ER: Support IBM DB2 10.1 for Linux, UNIX, and Windows (LUW).
NA
Enh
ER: Add a warning not to use Database Maintenance to Define or Update Document Classes or to Define User Indexes during production hours.
NA
Enh
ER: Add a new clip_ids option to the DOC_tool command. The new option allows a document ID list consisting of document IDs and Centera Clip IDs to be used with the sds_import utility to import documents into the Image Services databases.

4.2.0.4-IS-FP004
APAR Name Type
Description
PJ40003
Fix
The Multi-Keyed File MKF_tool average option returns incorrect results when the sum of the numeric field is greater than four billion.
PJ40004
Fix
Creates a trigger file that adds more time before "killfnsw" terminates processes during a shutdown. (UNIX systems only)
PJ40035
Fix
Mismatching properties occur between Image Services documents and their federated documents on Content Engine.
PJ40112
Fix
The Image Services software does not start if the priority of an Integral SDS device is set to medium.
PJ40135
Fix
SDS_CSAR_reader cores in csm_dequeue_object.
PJ40187
Fix
Error tuple '121,12,65534 invalid cursor' is returned when the database is shutting down. This fix provides a new tuple.
PJ40227
Fix
NCHRetrieveItem() calls generated by IMS_reserve_svc_handle() from IDM Desktop generates too many Remote Procedure Calls to the server.
PJ40232
Fix
fn_snmpd crashes and stops responding Image Services software.
PJ40244
Fix
INXs processes hang when waiting on a lock for INXD as shown in ipc_tool.
PJ40260
Fix
DOC_tool – Inserting an MSAR surface without a fully qualitifed path name causes dtp process to core.
PJ40265
Fix
The enlarge_ncol aborts with a 202,0,9 error tuple.
PJ40273
Fix
121,1,12505 <fnsw> INXu – GDB_prepare failed=. Cannot determine the number of f_new_dir* & f_old_dir*.
PJ40281
Fix
A fatal MKF Perm error occurs in an Images Services/Content Federated Services system while processing Records Manager records, which causes the Image Services Server to stop responding.

4.2.0.3-IS-FP003
APAR Name Type
Description
PJ39510
Fix
The CSM update duration routine is slow when the same document id is requested more than once within a short period of time.
PJ39574
Fix
Windows: SDS_CSAR_reader is unable to retrieve NLS documents because the document id and SSN numbers are byte swapped.
PJ39644
Fix
Image Services processes can core when MSAR libraries are configured.
PJ39694
Fix
Enterprise Backup and Recovery (EBR) restore fails due to a missing BRORxxxxx.log output file.
PJ39713
Fix
Windows only: Image Services logs a 202,0,7 error during shutdown (No Shared Memory Available).
PJ39714
Fix
MKF_setLongTransThreshold aborts on Windows
PJ39720
Fix
sds_update_retention reports performance statistics incorrectly.
PJ39728
Fix
Windows 2008 64-bit: fn_snmpd does not function properly due to change in the registry.
PJ39755
Fix
dbverify displays inconsistent results regarding missing documents.
PJ39791
Fix
SysV does not parse “ps -ef” properly due to internal buffer size, which causes processes to core.
PJ39798
Fix
Xapex Database Admin DocClass reports are not formatted correctly.
PJ39851
Fix
fn_util init incorrectly checks for free space when MKF is configured to use the filesystem format.
PJ39877
Fix
The ds_init process aborts with the error message: 76,0,261 – ds_init attempted to start too many background jobs.
PJ39893
Fix
On-line help is not available from the Security Administration menu for the AIX hardware platform.

4.2.0.2-IS-FP002
APAR Name Type
Description
PJ39132
Fix
No error is returned from CSMl when no document ID is passed. Remote Procedure Calls are slow when no data is passed.
PJ39224
Fix
Running Enterprise Backup and Recovery (EBR) restore with the combination of thread count > 1 and database count > 1 causes EBR process to crash.
PJ39447
Fix
SDS_CSAR_reader attempts to retrieve document when FNP_CLIPID is set to Report Manager Record.
PJ39448
Fix
<15,16,17> HGKMG0015E [WARNING] COR_Open: connect to addr [port#] failed with WSAGetLastError 10048.
PJ39482
Fix
CSM should return 92,2,11 error when it is encountered rather than letting commit return a 77,0,7.
PJ39489
Fix
Error 121,0,75 during a GDBD_logoff should be changed to INFORMATIONAL severity level.
PJ39650
Fix
Remote Procedure Call (RPC) definitions are missing from the eladisp command.

4.2.0.1-IS-FP001
APAR Name Type
Description
PJ38868
Fix
MKF_ddl reports a 161,0,11017 error adding a 17th permanent db dataset.
PJ38933
Fix
SDS_worker process cores inside MKF_update reporting a 161,0,1076 error.
PJ39073
Fix
When SDS_read_after_write is set, Image Services retries but does not perform a reconnect.
NA
Fix
<92,2,11> SECs, SEC_verify_logon2 errors seen on cmaix16a. Content Engine repeatedly loses its log on session to Image Services.
NA
Fix
An INXs memory leak occurs in the 'getarea' made in the inxl_get_doc():
NA
Fix
ISTK 4.2 clients cannot login to Image Services 4.1.2 servers. Long passwords implemented in Image Services 4.2 are not compatible with Image Services 4.1.2.
NA
Fix
The spacerpt utility aborts on the Windows hardware platform.
NA
Fix
Windows documents are not written correctly when using Adaptec 2932LPE and an UDO drive.

Files changed in this fix pack

The manifest files for each platform list checksum information for each file included in the fix pack.

Accessing IBM FileNet Image Services documentation

To access documentation and compatibility matrixes for FileNet Image Services:

  1. Navigate to the Product Documentation for FileNet Image Services support page.

    https://www.ibm.com/support/docview.wss?uid=swg27010558

  2. Select a PDF or a Doc Link, whichever is appropriate.

Contacting IBM customer support

For information about contacting IBM customer support:

  1. Navigate to the Information Management support page ( www.ibm.com/software/data/support ).
  2. On the Support home page, click Sign in to access your authorized content and to customize your pages.

    The Support home page contains a wide variety of options:

    • Check the "Featured links" and "Flashes and alerts" for possible solutions.
    • Expand the "Support resources" menu for links to many tools and references.
    • Expand the "Contact support" menu and select Directory of worldwide contacts. Click the link for your country to view the contact information.

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Document change history


Date
Description
29 April 2015 Initial release of this fix pack.