This readme document contains information about installation and removal of the interim fix and about known problems, restrictions, and solutions in support of IBM Case Manager® Version 5.2.1 Fix Pack 2 Interim Fix 1.
| Product or Component Name | Platform | File Name |
|---|---|---|
| IBM Case Manager | AIX | 5.2.1.2-ICM-AIX-IF001.tar.gz |
| IBM Case Manager | Linux | 5.2.1.2-ICM-LINUX-IF001.tar.gz |
| IBM Case Manager | Linux for System z | 5.2.1.2-ICM-ZLINUX-IF001.tar.gz |
| IBM Case Manager | Windows | 5.2.1.2-ICM-WIN-IF001.zip |
IBM Case Manager, Version 5.2.1 Fix Pack 2 Interim Fix 1 includes the following new or updated features.
Known problems, restrictions, and solutions that affect administration and usage of fix packs or interim fixes are documented as techdocs in the product support knowledge base.
You can find information about known problems, restrictions, and solutions that affect the administration and usage of fix packs or interim fixes by reviewing the following technical support documents. As problems are discovered and resolved and as other helpful information is developed, the IBM Software Support team updates the knowledge base. By searching the knowledge base, you can find workarounds or solutions to problems and useful tips that might help you with product administration or usage.
To review all known problems, restrictions, and solutions that affect Version 5.2.1, use the following link to query the product support knowledge base: http://www.ibm.com/support/entry/portal/overview/software/enterprise_content_management/case_manager.
The following are prerequisites for IBM Case Manager Version 5.2.1 Fix Pack 2 Interim Fix 1:
The official statements for hardware and software support for IBM Case Manager are provided as part of the hardware and software requirements for IBM Case Manager Version 5.2.1. For complete details about the hardware and software requirements for IBM Case Manager, see http://www.ibm.com/support/docview.wss?uid=swg27042449.
To install an IBM Case Manager interim fix, you must prepare the environment for the interim fix installation and use the installation program to install the interim fix.
Before you run the IBM Case Manager Version 5.2.1 Fix Pack 2 Interim Fix 1 installation program, you must prepare your server for the installation. To prepare your server:
You can install the interim fix interactively by using the installation program. Alternatively, you can install the interim fix silently by adding installation values to an input file and running the installation from a command line.
If your environment is configured for high availability and if IBM Forms is used in this environment, you must run the installation on all managed nodes. If IBM Forms is not used in the high availability environment, run the installation on the server where you previously installed Case Manager and ran the configuration tool. For more information, see the IBM Case Manager Version 5.2.1 Knowledge Center topics in the Installing and configuring in a cluster deployment or network deployment section.
Ensure that you meet all requirements that are mentioned in the Preparing the server for installation section.
If you want to install the interim fix interactively, use the installation program. The installation program installs the files and updates for IBM Case Manager and the Case Management configuration tool.
| Operating System | Command |
|---|---|
| AIX | 5.2.1.2-ICM-AIX-IF001.BIN |
| Linux | 5.2.1.2-ICM-LINUX-IF001.BIN |
| Linux for System z | 5.2.1.2-ICM-ZLINUX-IF001.BIN |
| Windows | 5.2.1.2-ICM-WIN-IF001.EXE |
If you want to install the interim fix silently, run a command in the interim fix software package that refers to parameters in an installation text file.
| Operating System | Command |
|---|---|
| AIX | 5.2.1.2-ICM-AIX-IF001.BIN -i silent -f cm_silent_install.txt |
| Linux | 5.2.1.2-ICM-LINUX-IF001.BIN -i silent -f cm_silent_install.txt |
| Linux for System z | 5.2.1.2-ICM-ZLINUX-IF001.BIN -i silent -f cm_silent_install.txt |
| Windows | 5.2.1.2-ICM-WIN-IF001.EXE -i silent -f cm_silent_install.txt |
After you install Interim Fix 1, you must update the configuration for the Case Manager Builder application and the Case Manager Client application.
If you applied the interim fix to a new IBM Case Manager installation that is not configured yet, you must complete all of the configuration tasks.
If you applied the interim fix to an existing IBM Case Manager installation that was previously configured, you must then update the development environment and the production environment.
Procedure:
If you install the interim fix to a new IBM Case Manager installation, you must then complete all of the configuration tasks. Configuring your system prepares the Case Manager Builder application and the Case Manager Client application for deployment on the application server. After you deploy these applications, you can create, test, manage, deploy, and work with your business solutions.
The interim fix includes an updated IBM Case Manager uninstallation program. There is no option to remove only the files that were installed with the interim fix. The updated IBM Case Manager uninstallation program removes both the base IBM Case Manager files and the interim fix files.
To remove IBM Case Manager, see Removing IBM Case Manager.
The cumulative fix list contains all APARs that were fixed since the generally available release of Version 5.2.1 of IBM Case Manager.
| APAR | Description |
|---|---|
| PJ43202 | Task is relaunched on document precondition if the document filed is already filed in the current case under a different folder or if the document has been filed to another case |
| PJ43244 | Logs flooded with message "E_BAD_CLASSID: Class 'CmAcmDeployedSolution' not found". |
| PJ43262 | Instruction widget does not automatically show user instructions for a Launch Step on "Add Task page" page for a Discretionary Task. |
| PJ43291 | In-Basket filter results become incorrect after sorting the list when there are more than 200 work items in the work list. |
| PJ43299 | When trying to import a solution from IBM Case Manager administration client using Internet Explorer, after select the file, and clicking on next, the error FNRAM9004 will be displayed to the user. This will occur when the Internet Explorer security setting, "Include local directory path when uploading files to a server", is set to 'enabled'. |
| PJ43314 | Incorrect step is opened via Case Client when requested task is completed by another user and subsequent task is for same role. The fix for this issue will require IBM Content Navigator 2.0.3.5 fix pack. |
| PJ43330 | When multiple users edit a solution sequentially without exiting edit mode, the newest changes will be saved, overwriting others. |
| PJ43333 | Case Client encounters ""MODE_TYPE_IN"" FNRPA0006E on ReadOnly step parameters in certain scenarios. |
| PJ43357 | ICM_Operations::getTaskPropertyValues returns DateTime values in ""mm/dd/yyyy hh:mm:ss"" instead of ""yyyy-mm-ddthh:mm:ssz"" format. |
| PJ43384 | Message Indicating unsaved changes displayed when closing work details page with empty required fields but no user changes made. The fix for this issue will require IBM Content Navigator 2.0.3.5 fix pack. |
| PJ43415 | Unable to scroll down to the end of a dynamically expanded IBM Forms document in the forms widget. |
| PJ43421 | Undefined Error returned when trying to retrieve a case type definition for a case type from a different solution. |
| PJ43422 | Scrolling the history list on the Case Information widget after selecting 'all' will cause the history list to disappear. |
| PJ43423 | Intermittently, case properties are displayed twice on the Case Details page when double clicking to open the case. |
| PJ43424 | If an In-Basket row is currently selected when the filters "reset" button is clicked, an icm.SelectWorkItem event is published. |
| PJ43433 | The Document Cannot be Opened error is displayed when opening an external link document with the viewer widget. |
| PJ43454 | Duplicate rows of buttons are displayed when custom actions are added to the toolbar of the In-Basket widget. |
| PJ43459 | Read-Only text property when set in property layout with "text area" in the editor setting does not display in light gray. The fix for this issue will require IBM Content Navigator 2.0.3.5 fix pack. |
| PJ43461 | FNRCE0051E: E_OBJECT_NOT_FOUND error is returned to the user when clicking on the solutions node in IBM Case Manager administration client. |
| PJ43463 | Duplicate Requests for getFilterCriteria and getWorkItems are called when opening the work page by the In-Basket widget. |
| PJ43464 | New roles created in Case Builder for a solution will not show up against case types when editing an existing security manifest. |
| PJ43493 | Text in a string property field defined as a TextArea no longer wraps during runtime when using Internet Explorer 11. The fix for this issue will require IBM Content Navigator 2.0.3.5 fix pack. |
| PJ43496 | Applying dynamic filter after a predefined Date/Time UI filter has been applied, In-Basket will only honor the dynamic filter. |
| PJ43516 | InbasketContentPane::openPullInbasket waits 1000 ms before calling _renderContentList instead of using a callback. |
| PJ43559 | Clicking on the In-Basket tab to refresh the In-Basket work list no longer works. |
| PJ43570 | PreConditionchecker promotes waiting tasks to ready but not working state when precondition is satisfied. |
| PJ43573 | Creating a solution from a template renames the named content element of workflow file to default "routing.xpdl" in the new solution. |
| PJ43574 | Filters are not working properly with more than 200 work items in In-Basket on datetime properties. |
| PJ43575 | Wrong Case Details page displayed for a particular role when using a non-English locale and role name is localized. |
| APAR | Description |
|---|---|
| N/A | Dojo library files were updated to V1.9.6. |
| N/A | Updated Error dialog box to prevent executing scripts injected into addressability and comments features. |
| PJ42780 | Sorting the In-basket work list causes widget to apply previously removed
filter. When the client applies either a dynamic filter or a UI filter to the work list on the In-basket at runtime, a smaller list of items is displayed. Clicking "Reset" on the In-Basket filter will retrieve the entire work list without the previously applied dynamic filter or UI filter. If the user then attempts to sort the new unfiltered work list by clicking on any of the column headers, the previously removed filter is re-applied and the smaller list of items will be displayed. The result is a sorted list with the previous filter applied. The expected behavior is the first page of the entire work list sorted, i.e. no filtering. This only occurs with the following conditions:
|
| PJ42839 | Added support to allow localized choice list values to be displayed for a task property in Timeline Visualizer. |
| PJ42843 | Added support for localized automatic/manual Tasks names to be displayed in Timeline Visualizer. |
| PJ42845 | ArrayIndexOutOfBoundsException on AddTask with empty multi-value case property
using external data service (EDS). An error is displayed in Case Manager Client UI
when adding a discretionary task whose launch step exposes an empty multi-value
property in a solution that is registered to use an External Data Service (EDS) even
when the property is not actually mapped/modified in their EDS. Note: The
out of the box EDS sample code does not have this issue, as it handles this
internally by ensuring to not passing empty arrays if they occur.
|
| PJ42856 | ICM_Operations createCaseUsingSpecifiedCaseType fails when creating a Case with a document that has a forward slash (/) in the title. |
| PJ42871 | Using the addCommentToCurrentDocument method from ICM_Operations results in a java.lang.NullPointerException in the Content Platform Engine's pesvr_system.log file. |
| PJ42872 | Using an In-basket filter payload for the icm.ApplyFilter event does not update fixed filter in the In-basket UI. |
| PJ42954 | Changes to property length are not updated in solutions that are re-using the property. |
| PJ42973 | Provide non-default context root support for Case Manager administration client and Case Manager Client. |
| PJ42985 | When a user double-clicks on a work item from the In-basket widget, the "[FNRPE2131090081E]Lock work object failed: Work object already locked" error appears, and the user must click through it to get back to the work item. |
| PJ43005 | For the use case where only the ID is needed from the object returned by fetchRelatedCases() method, a new and more efficient method, getFetchlessRelatedCases(), can be used to improve performance. |
| PJ43008 | Executing code inside an event handler or component queue to get properties on
a Fetchless Case instance results in FNRCA0024E. By using component queue if you execute the getProperties() method on a Case.getFetchlessInstance() it results in error: "FNRCA0024E: API_PROPERTY_NOT_IN_CACHE: The SymbolicName property was not found in the properties collection.". When the properties on a Fetchless Case instance are retrieved, the API tries to load the case type information by fetching class description property on the case instance folder and then get the symbolic name property on it. If this API is executed inside an event handler or in a component queue, the properties on the class description object might be empty and thus resulting in the exception about not able to find symbolic name property. |
| PJ43011 | When using Internet Explorer 11 with Case Manager Builder, the browser might hang and become unresponsive during a logout operation. |
| PJ43060 | When using the Shift+Tab key combination in Case Manager Client to move backwards, when the cursor gets into the date/time fields, it will not leave and there is no apparent way to move further backward without using the mouse to click out of the date/time fields. |
| PJ43098 | Import Solution Template wizard does not initialize correctly on second attempt. Next button is disabled. |
| PJ43132 | Applying an In-basket filter will display the error 'Your request cannot be
processed' if the option to 'Allow user to show or hide work items locked by other
users' is enabled on the In-basket widget. This error will appear after applying IBM
Case Manager 5.2.0 Fix Pack 2 (5.2.0.2-ICM-FP002). The application server log will have database query exceptions, such as: Exception: Database error. See chained exception ; Cannot execute statement, msecs=, SQL: <filter SQL> ... Caused by: com.ibm.db2.jcc.am.SqlException: DB2 SQL Error: SQLCODE=-313, SQLSTATE=07001, SQLERRMC=null, DRIVER=3.64.133 |
| PJ43142 | When using Firefox browser refreshing the In-basket page may cause custom script action buttons to disappear. |
| PJ43162 | In IBM Case Manager Builder, when saving a solution after changing the Role
setting of a Role from 'Personal (Role): Show a custom view for this role' to 'Do
not show common or role personal in-baskets', the following error is displayed if
the "CB_Inbasket" attribute is removed from the In-basket: A system error occurred: java.lang.NullPointerException:ICMConverter.java:1124 |
| PJ43165 | Case property names are duplicated with user specified property search in the Advance Search dialog if 'show all case properties in the user specify field' is checked. |
| PJ43178 | When the In-basket has more than 200 items and the user sorts on the first column, all subsequent attempts to open any work item from the list results in the user getting the CIWEB1131 error. |
| PJ43187 | The Page Designer in Case Manager Builder does not save an unmoved/unedited widget that was added by double-clicking the widget icon in the palette. |
| PJ43203 | If the Case Details page is opened from the Work Details page, the Case Information widget does not display values that were changed on the Work Details page. |
| PJ43205 | If you add a new file to the Content Platform Engine repository as a case attachment by dragging a local file onto the Documents tab in the Case Information widget, the file appears in the list of case attachments in the Documents tab as expected. However, if you then open the case folder in Content Engine using an administrative client such as FileNet Enterprise Manager (FEM) or Administrative Client for Content Engine (ACCE), you will see that newly added document has actually been filed twice in the case folder. |
| PJ43215 | The Page Designer in Case Manager Builder indicates no changes to commit if the widgets on a page are only rearranged with no other changes. |
| PJ43217 | Specifying invalid datetime pattern in Properties View Designer prevents view from loading after it is saved and closed. |
| PJ43218 | If an appropriate editor is not registered for a multi-value property type, adding that property to the design canvas will cause the Properties View Designer to hang. |
| PJ43219 | Unable to create a wait until or for step in a custom task when using French locale. |
| PJ43224 | When more than 5 workflows exist in an IBM Case Manager solution, Case Manager Builder does not show any non-task workflows that were added by using Process Designer. |
| PJ43229 | Running the Register Project Area task from the IBM Case Manager (ICM) Configuration Tool fails with a Java.lang.NullPointerExecption (NPE) error when IBM Content Navigator (ICN) is configured with any of the following repositories: Datacap, CMOD, CM8 or any CMIS repository. |
| PJ43230 | Content Navigator might freeze during the page load when using Google Chrome or Apple Safari browsers. |
| PJ43238 | The Finish button is disabled when running the "Create Files that List Properties and Document Types" wizard from IBM Case Manager configuration tool. |
| PJ43240 | If you edit a properties list layout within a column layout in Properties View Designer, the properties in the property list are shown horizontally rather than vertically. |
| PJ43241 | Using a Stored Search that spans multiple repositories doesn't work with Content List widget. |
| PJ43242 | Adding a folder to favorites view using "Add To Favorites" a second time will not display a warning if document context menu is accessed first. |
| PJ43243 | Sending a payload to the Case Information filter history event, to filter only comments, a TypeError (CDEWG8005) is displayed. |
| PJ43249 | The Properties widget takes a long time to load if the view contains a large number of properties (for example, more than 400 properties). |
| PJ43251 | Marking a task status as “Complete” from Case Manager might trigger a sequence number mismatch error and the database update request will fail with an error code of CDEWG5205. |
| PJ43252 | Exceptions encountered by script input in the Script Adapter widget or Script actions are suppressed and discarded. |
| PJ43253 | Unable to save multiple values in a Multi-value DateTime property. |
| PJ43254 | The "Update the Content Platform Engine Client Connector files" task fails when
TLS protocol is configured for SSL in WebSphere Application Server for Content
Platform Engine. When "Security > SSL certificate and key management > SSL configurations > NodeDefaultSSLSettings > Quality of protection (QoP) settings > Protocol=TLS" is applied in the WebSphere Application Server for the IBM FileNet P8 Content Platform Engine server, the "Update the Content Platform Engine Client Connector files" task in the Case Manager configuration tool fails. The WebSphere Application Server log contains the following error: SSLC0008E: Unable to initialize SSL connection. |
| PJ43264 | When "Show work item counts for all in-baskets" option is enabled, the right side drop-down menu shows incorrect work item counts. |
| PJ43265 | Receive 'TypeError' if a work item is highlighted prior to sorting an In-Basket with more than 200 work items. |
| PJ43274 | When using Internet Explorer 11, properties in the rightmost column of a multi-column layout have unnecessary vertical scrollbars on the right side. |
| PJ43275 | The Refresh menu action for Case Manager In-Basket is misleading. |
| PJ43287 | A choice list item in a multi-select dialog for the In-basket filter is not removed from the available list after it is selected. |
| PJ43316 | Error "No document id was provided" is returned when opening a task in Process Designer if solution is created from a template. |
| PJ43336 | When changing sort order after selecting a case, the Case List widget with over 200 items will display only one item. |
| PJ43364 | In Case Details page when a user clicks link to an external document, the external document opens in the same browser window resulting into closing the Case Details previously rendered on the same window. |
| PJ43365 | RowSelected event in the Properties widget is not supported to indicate that a row of a PropertyTable has been clicked. |
| APAR | Description |
|---|---|
| PJ42305 | The locked work item warning message is shown in English on Japanese locale environment. |
| PJ42589 | When using Internet Explorer browser with Property View Designer, if a user enters a name, collection ID, or property ID for external properties, the user must refocus on the fields after typing each character. |
| PJ42590 | In Case Manager environments with a production profile, the external document class' default instance security setting is removed, causing users to be unable to add external documents into the case folder. |
| PJ42595 | When using the View Designer in some non-English language locales, the view becomes corrupted when any boolean setting for any object in the view is applied. |
| PJ42596 | After deploying an upgraded solution, the values for exposed workflow fields that are not defined in a case will be set to NULL. |
| PJ42598 | Resetting test environment does not persist database storage location (TABLESPACE) properties on the Target Object Store. |
| PJ42599 | If Content Platform Engine uses a non-DB2 database, then external documents
cannot be removed or unfiled from a case folder. After the fix, external documents can be unfiled from a case but the proxy document will not be removed. To know more about how to manually cleanup unreferenced proxy documents visit the "Manually removing external proxy documents from IBM Case Manager" technote available at: http://www.ibm.com/support/docview.wss?uid=swg27043684 |
| PJ42600 | Attachments still open in same window when "Open document in a separate browser window" is checked for Attachments Widget. |
| PJ42609 | In-basket name shows "False" after reassigning work item for IE 9 and IE 10 browser. |
| PJ42659 | A System Error: icmConverter.java:2410 error is displayed when trying to delete a case type of an upgraded solution. |
| PJ42662 | Fail to save a Work Item after click Read-only Date Time field. |
| PJ42669 | Multivalue List Item dialog in Properties widget should have only 1 button
("OK") when in ReadOnly mode in Case Client runtime. When users click on the properties, the List Item dialog is displayed with "OK" and "Cancel" buttons. If they click on "OK", nothing happens. If they click on "Cancel", the dialog is closed. Instead, there should be only 1 button ("OK") and the dialog should close when it is clicked by the user. This happens on Summary Case, Add Case, Case Details, Work Details pages in the Case Client runtime UI. |
| PJ42672 | Enable Case Manager Version 5.2.1 support on Mobile devices. The 5.2.1.0-ICM-IF002 interim fix is minimum required to have Case Manager 5.2.1 on Mobile devices. This requires IBM Content Navigator 2.0.31 or later available from the Apple iTunes App Store. |
| PJ42698 | DocGenerator tool shows the Type of choice list for the choice list name instead of the expected value Name. |
| PJ42699 | Could not import a Case Manager version 5.2.0.x solution to a Case Manager version 5.2.1.x environment with production profile. |
| PJ42708 | Setting viewer widget's height to automatic results in errors at runtime. |
| PJ42712 | Documents added using fileAttachmentsToCurrentCase to local repository were wrongly classified as External Repository Documents. |
| PJ42718 | Unable to work with cases at runtime if marking sets are associated with case properties after upgrade to ICM 5.2.1. |
| PJ42744 | When user clicks on a column to sort in in-basket widget then navigates away and then back to work tab, the sort order is lost. |
| PJ42746 | Solution Deployment takes relatively longer time to complete if Case Manager solution contains tasks with preconditions. |
| PJ42760 | With fix for APAR# PJ41731 custom code to set properties widget values on Work Details fails if page title uses Case ID or Case Title. |
| PJ42770 | If a task property is custom defined with choice list and exposed in in-basket, the display value will not be used as expected. |
| PJ42780 | Sorting the in-basket work list causes widget to apply previously removed filter. |
| PJ42784 | Calling Case.fetchInstance with a non-null value for propFilt can result in error: FNRCA0024E: API_PROPERTY_NOT_IN_CACHE. |
| PJ42793 | When retrieving a security manifest, and groups are assigned to Roles, an LDAP search against users will be performed. |
| PJ42796 | Incorrect default task name in add task dialog when hidden task is defined. |
| PJ42797 | Users are presented with a dialog to un-file from all locations when trying to remove a document from a case. |
| PJ42798 | Cannot add MAX value item to Multi-Value Date-Time property in properties widget if you first add MIN value item, close, reopen. |
| PJ42799 | Right-Click > Properties context menu does not work consistently between Case Info and Case Attachment widget. |
| PJ42800 | Unable to edit case properties in an IBM Content Manager (CM8) environment the very first time a case is opened. |
| PJ42801 | The "Modified By" username does not show the external repository username for Case Documents from external repositories. |
| PJ42802 | Import 5.2.0 solution with web site viewer widget having a URL string in the encoded form results in an error. |
| PJ42803 | Adding docs to external repository for a Case Type fails if the Case Info widget is configured to only show solution Doc Types. |
| PJ42804 | A properties widget with an integer property will allow the user to close the page even when there are errors on it. |
| PJ42805 | Adding a case is not displaying a validation error for a property table when all required Date-Time properties are not filled in. |
| PJ42806 | Unable to use scrollbar to scroll to see all users for a particular role when reassigning a work item. |
| PJ42807 | A page with a localized name containing a push in-basket might not load after another in-basket on another page loaded before. |
| PJ42808 | Logout button should be disabled for case builder configured with Oracle Access Manager SSO configuration. |
| PJ42809 | When entering data via property view designer the user has to refocus on the fields after every key stroke. |
| PJ42810 | Width and height settings for the property view widget are ignored for an imported or upgraded solution. |
| PJ42811 | When 2 split case pages are opened the checkbox in the heading for 'select all' does not work. |
| PJ42812 | Multi-values properties (integer, float, string) are not editable on first try via Chrome browser. |
| PJ42813 | The OK button is nonresponsive when viewing property values from the multiple value dialog. |
| PJ42814 | Connection point configured with Config Tool on a target environment for a CM8 object store does not display in Admin Client. |
| PJ42817 | Creating a task that uses IBM BPM process breaks Case Type XPDL and the process data field name choice list miss BPM field names. |
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