FileNet Capture 5.2.0 Fix Pack Readme: CAP-5.2.0-004
© Copyright IBM Corporation 2009. All Rights Reserved.

About this fix pack

Accessing IBM FileNet documentation and fix packs

New in this fix pack

Installation, migration, upgrade, and configuration

Requirements

Install this fix pack

Uninstall this fix pack

Product fix history

Contact customer support

Notices

Trademarks

US Patents Disclosure

About this fix pack

This document provides information about the IBM® FileNet® CAP-5.2.0-004 fix pack, which upgrades an existing Capture 5.2.0 system. Capture fix packs are cumulative; each fix pack contains content from all previously released fix packs since the base release.

NOTE IBM recommends that all Capture client stations have the same Capture fix level.

Accessing IBM FileNet documentation and fix packs

Documentation

To access documentation for IBM FileNet Capture

1. Navigate to the Information Management support page (www.ibm.com/software/data/support).
2. Select FileNet Capture from the "Select a category" list.
3. From the FileNet Capture Support page, click Documentation under FileNet Capture support.
4. Click Capture under Product Documentation.
5. Click Product Documentation for FileNet Capture.
6. From the Product Documentation page:
   1. If necessary, display the list of component product documentation by clicking the appropriate Doc Link.
   2. Click the icon in the appropriate release column to access the document you need.

Fix packs

To access fix packs for IBM FileNet Capture:

1. Navigate to the Information Management support page (www.ibm.com/software/data/support).
2. Select the FileNet Capture from the "Select a category" list.
3. From the FileNet Capture Support page, click Download under FileNet Capture support.
4. From the Product Support Download page, click IBM FileNet Fix Packs.
5. Click IBM FileNet Capture, Print, and Fax.
6. From the Fix Pack page, click the release number to access the fix pack you need.

NOTE You can also access fix packs from IBM Fix Central. (http://www.ibm.com/support/fixcentral/)

Compatibility

For compatibility information, see IBM FileNet Capture Hardware and Software Requirements.

New in this fix pack

• Support for JPEG 2000 - Support for this format is provided when scanning with ISIS drivers and Toolkit. To view the scanned images within Capture, the user must install IDMDT-4.0.2-007. The BlankPage component supports JPEG 2000. The OCR and ADR components do not support this format. JPEG 2000 is not supported for ImageControls or VRS.

  Known issue:
  Due to toolkit limitations, after using some scanners to scan a 24-bit color image at certain resolutions, and saving the image as JPEG 2000 format, the image might not appear correctly. The Fujitsu fi-4120c and Canon DR-9080c might produce such images when scanned at 300 and 150 dpi. Cropping the image width to 2544 pixels wide (when using 8.5 x 11), or using a different resolution such as 320, 200 or 160 dpi resolves the issue.

• Support for Color PDF - Support for this format is provided when scanning with ISIS drivers and toolkit. Support for this format is similar to black and white PDF. Color PDF is not supported for ImageControls or VRS.
• Enhanced Zonal OCR - Zonal OCR is designed to recognize a single line of text for any given zone. To resolve PJ36672/ecmdb812165, this fix pack adds limited support for a multi-line zone if there is only one zone defined on the page. The recognition of multiple lines of text for multiple zones is not supported.
• Qualified for use with IBM InfoSphere Enterprise Records v4.5.1.
• Qualified for use with Oracle 11g - Oracle 11g does not support running reports from a shared statistics database.
• Qualified for use with IDM 4.0.2 + Patch 7

For more information about the resolved defects in this fix pack, see "Product fix history".

For information about Capture new features and known issues, see the Capture Release Notes.

Introduced in CAP-5.2.0-002

• Qualified for use with Image Services (IS) 4.1.2.
• Qualified for use with Windows® XP SP3
• For Captaris Customers:
  • Two Captaris/OpenText fixes (Convert.exe and faxserv.exe) for defects ecmdb789678, 789681, and 789680. These fixes are in the Cap520FP2_Captaris.zip file installed in ..\Capture\Programs.

    NOTE You must install RightFax 9.3 FP2 + SR5 from Captaris before applying these fixes. Please see the readme.txt file included in the Cap520FP2_Captaris.zip file for installation instructions on the RightFax server. Download SR5 from http://marketing.captaris.com/Downloads/RightFax93/RightFax932_SR5.exe.

Introduced in CAP-5.2.0-001

• Support for SQL 2005 Workgroup Edition.
• Support for Windows Vista®
  • The following items are not currently supported under Windows Vista: FaxEntry, FullTextOCR, ZonalOCR, and ADR.
• Doc Processing is supported, but User Access Control (UAC) needs to be disabled during installation. You can enable UAC after installing this fix pack.
• Report Control now uses Crystal Reports XI R2 Sp2 runtimes.
• The path for the *.mdb files has been changed, as follows (where C: is the boot drive):
  • For Windows XP: C:\Documents and Settings\All Users\Application Data\IBM\Capture
  • For Windows Vista: C:\ProgramData\IBM\Capture
  • During installation, MDB files are copied from the old location to the new location.

NOTE In Windows Vista, checking the Run this program as an administrator option in the Compatibility tab prevents Capture Manager from functioning properly. This known issue occurs when you create a Capture Manager shortcut in Windows Vista. To prevent the known issue from occurring, do the following in the Compatibility tab:

• Uncheck the Run this program as an administrator option
• For all users, uncheck the Run this program as an administrator option.

Installation, migration, upgrade, and configuration

Installation of this fix pack is not affected by any virus protection software that might be running in the background.

NOTE Capture uses ODBC to connect to various repositories such as SQL and Oracle. If you are using one of these repositories, make sure your ODBC connection is working properly prior to configuring Capture.

Support documentation

Before installing this fix pack, verify that you have the latest copy of the IBM FileNet Capture Documentation. Capture documentation contains additional information that you might need to perform the procedures mentioned in this readme, such as stopping services and applications.

Requirements

This fix pack has the following minimum requirements:

• CAP-5.2.0
• Windows XP: IDM-4.0.1-008
• Windows Vista:
  • CAP-5.2.0-001
  • IDM-4.0.0a and IDM-4.0.1-007 or IDM-4.0.0a and IDM-4.0.2-002

Install this fix pack

If you installed any test modules, review the table in Product fix history. If any test module fixes are not listed in the table, you must reapply the relevant test modules after you install this fix pack.

1. Download the CAP-5.2.0-004 fix pack, and extract its contents to a temporary location. To download this fix pack from the IBM support page, see Accessing IBM FileNet documentation, compatibility matrices, and fix packs.
2. Stop Capture and all other applications that are running.
3. Back up the existing copy of the affected files. To determine the affected files, see the resolved defects table under Product fix history.
4. If you plan on installing this fix pack silently, you must first record an installation response file:
   1. Navigate to the folder where you extracted the contents of this fix pack and run the setup.exe program from a command prompt:

      setup /r /f1"c:\file1.iss"

      where c:\file1.iss is the response file that will be used in subsequent silent installations.

      NOTE The installation response file records all of your installation preferences and is unique to an installation scenario. The configuration details in the recorded and the replicated system must be identical. For more information about silent installation, see the IBM FileNet Capture Installation and Upgrade Guide.

5. Start the installation process in one of the following ways:

   To upgrade interactively

   1. Navigate to the directory where you extracted the contents of this fix pack, launch the setup program, and follow the steps in the installation screens.

   To upgrade silently

   1. Navigate to the directory where you extracted the contents of this fix pack and run the setup program from a command prompt:

      setup /s /f1"c:\file1.iss"

      where c:\file1.iss is the response file that you recorded the installation in the previous step.

Uninstall this fix pack

This fix pack does not have an uninstall option. For support, see "Contact customer support".

Product fix history

The following tables list the product fixes in this fix pack.

• Defect # IMCS defect number
• VRS Kofax Virtual Rescan Software

Contact customer support

For information about contacting customer support:

1. Navigate to the Information Management support page (www.ibm.com/software/data/support).
2. Select the appropriate IBM FileNet product from the "Select a category" list.
3. From the Product Support page, click View all Flashes, and then select How to get support for IBM FileNet products.

Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to:

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U.S. Patents Disclosure

This product incorporates technology covered by one or more of the following patents: U.S. Patent Numbers: 6,094,505; 5,768,416; 5,625,465; 5,369,508; 5,258,855.