Use this troubleshooting reference information and solutions as a resource to help you solve specific problems you may encounter during or after the installation of Cognos 8 Planning components.
When you are troubleshooting, log files can help you. Another valuable troubleshooting tool is the Knowledge Base, which is available on the Cognos Global Customer Services Web site (http://support.cognos.com). The Knowledge Base is a database of problems and solutions for all Cognos products.
When you cannot resolve a problem, the final resource is your Cognos technical support representative. To analyze a problem, your technical support representative requires information about the situation and the symptoms that you are experiencing. To help isolate the problem, collect the necessary data before you contact your representative.