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An Extension Does Not Download

The first time you activate an extension a message appears stating that a one-time download to your computer is required. If you accept this download and nothing happens, the extension CAB file containing the needed files may not be properly configured in the Cognos 8 Planning - Contributor Administration Console. This causes the download to stop.

Confirm that the CAB files are copied to the Controls folder of the Contributor Web site at install_location\c8\webcontent\contributor\CONTROLS.

This does not apply if your company uses an automated software delivery system, such as Microsoft SMS, to deploy client software or if your network administrator designated a different method of installing Extensions besides through the Contributor grid.