========================================================================= Readme file for IBM Systems Director Server core services Version 6.1.2.3 Manager Feature Software Installable: com.ibm.director.core.manager_6.1.2.3.zip IBM Corp. August 2010 ========================================================================= CONTENTS 1.0 Overview 2.0 Prerequisites and co-requisites 3.0 Installation Information 3.1 Prior to installation 3.2 Install 3.3 Perform the necessary tasks after installation 3.4 Special instructions 4.0 Uninstalling 5.0 List of changes included 5.1 Authorized Program Analysis Reports (APARs) 5.1.1 APARs incorporated into 6.1.1 5.1.2 APARs incorporated into 6.1.1.1 5.1.3 APARs incorporated into 6.1.1.2 5.1.4 APARs incorporated into 6.1.1.3 5.1.5 APARs incorporated into 6.1.2 5.1.6 APARs incorporated into 6.1.2.1 5.1.7 APARs incorporated into 6.1.2.2 5.1.8 APARs incorporated into 6.1.2.3 5.1.9 APARs incorporated into All 6.1.x versions 5.2 Product Enhancements 5.3 Troubleshooting and known issues 6.0 Copyright and trademark information 1.0 Overview This is an update for IBM Systems Director Server core services. Core services is a component of IBM Director that is installed on a managed system to provide hardware-specific function that supports communication and administration of the managed system by IBM Director. See section 5 for a list of items patched or updated. 2.0 Prerequisites and co-requisites None. 3.0 Installation information 3.1 Prior to installation See the Power Systems manager feature 6.1.0.2 README for additional instructions before applying this update to Director on AIX. If you downloaded from ibm.com, you must import the update before you can install it using Update Manager. If you acquired the files using Update Manager, the update has already been imported. To import the update from the command line, use the following command: smcli importupd -vr To import the update from the IBM Systems Director Web interface, perform these steps: 1. In navigation area, expand Release Management and click Updates. The Update Summary page displays. 2. In the Common Tasks section, click Import updates. The Import Updates page is displayed. 3. Type the directory of the update files on the management server in the Path field. All updates in the specified directory will be copied to the update library. You cannot select specific updates from this directory. 4. Click OK. The scheduler is displayed. Choose to run the task now or schedule it to run in the future. 3.2 Install To install the update from the command-line, use the following command: smcli installupd -v [-n | -N ] -u com.ibm.director.core.manager_6.1.2.3 To install the update from the IBM Systems Director Web interface, perform these steps: 1. In navigation area, expand Release Management and click Updates. The Update Summary page displays. 2. In the Common Tasks section, click Install updates. The Install Wizard is displayed. 3. Follow the steps in the Install Wizard to install the update. 3.3 Perform the necessary tasks after install Restart the management server or managed systems on which the update has been applied. Normally, when you use Update Manager to install certain types of updates, it will first create a copy of the update's files in the termporary directory /usmi/updates/data on the target server or agent. However, with this update, and for non-Windows target systems, Update Manager will use the temporary directory /opt/ibm/director/data/updateslib/staging. After you apply the update, it is recommended that you clean up the update library information from the Director Server using the 'smcli cleanupd -amv' command. You will need to re-acquire any acquired updates after this step. Also, you can delete the /usmi/updates/data directory in order to free up the space used in the old staging directory. The /usmi/updates/data directory applies to either the local Director server or remote endpoints that are non-Windows. 3.4 Special Instructions None. 4.0 Uninstalling Update Manager does not support uninstallation of com.ibm.director.core.manager_6.1.2.3. Contact IBM Systems support if you need to uninstall this update: www.ibm.com/systems/support/ 5.0 List of changes included 5.1 Authorized Program Analysis Reports (APARs) Below is a list of APARs incorporated into IBM Systems Director versions 6.1.1, 6.1.1.1, 6.1.1.2, 6.1.1.3, 6.1.2, 6.1.2.1, 6.1.2.2 and 6.1.2.3. IBM Systems Director updates and patches are cumulative with respect to the APARs they contain. For example, 6.1.2 contains not only the patches listed under that section but all other APARs listed that were originally resolved in previous 6.1.x.x patches and updates. 5.1.1 APARs incorporated into 6.1.1 The following APARs are incorporated into IBM Systems Director 6.1.1 IC53525 IBM Systems Director Server does not recognize French Keyboard layout during remote session. Certain keys such as $, &, @, |, }, ?, do not work. IC55593 IBM Systems Director may crash with a JAVA out of memory error as a result of collecting inventory against Bladecenter Chassis. IC56191 Critical Memory Alert in Advance Management Module (AMM) shows as “Minor” in the IBM Systems Director Server’s event log. IC56622 When an RSA or BMC is not connected to a network or does not have its own IP address, IBM Systems Director Server could not discover that card via in-band communication as a physical platform. IC57794 Critical Voltage Alert in Advance Management Module (AMM) shows as “Minor” in the IBM Systems Director Server’s event log. IC57842 Systems with LSI’s 10K, 10I, 10M and 8480 controllers report degraded array alert as Warning not Critical in Health Status. IC59135 (Infocenter Update) URL of Infocenter for IBM Systems Director was incorrectly documented in DVD and Infocenter. IC59418 Integrated version of MPCLI when launched via IBM Systems Director Server against a service processor card, fails to connect when password for that service processor contains special characters such as $. IC59459 IBM Systems Director Server runs very slowly and times out on many tasks after adding domain accounts to the local groups such as SMADMIN, SMUSER and SMMGR. IC59821 Light Inventory on Bladecenter Chassis runs full collection, with each request taking at least 30 seconds to complete, causing collection to back up. This results in slow performance, high CPU and memory growth, leading to Server crash (with Active Energy Manager installed only). Secondly, When Advanced Management Modules (AMM) have been discovered in IBM Systems Director Server, their event logs may repeatedly get full by multiple login attempts made by the IBM Systems Director Server. IC59866 On the Discovery Summary page, the numbers in the legends do not match the size of the corresponding slice of the pie chart. The pie chart on the Discovery Summary page will not update while the page is open, but the legend numbers do change as new systems are discovered. IC59869 GUI for right clicking on a problem system in Health Summary screen causes the right-click menu to show up below the area of the screen at 1280x800 resolution making it impossible to navigate to the menu items. IC59919 The IP Default Gateway in now collected as part of inventory. This allows for creation of dynamic groups based on this property. IC59963 (Infocenter Update) Troubleshooting topic added: "Remote command line prompt on a Windows 2003 Common-Agent managed system does not have working scroll bars", which describes how Enhanced Security Configuration for Internet Explorer can affect scroll bar on Windows Remote Command prompt function when launched via IBM Systems Director. IC59966 Inventory collection was failing when collected on large number of object via single task. IC60112 (Infocenter Update) Added a step in the topic "Preparing firewalls and proxies for IBM Systems Director". IC60165 IBM Systems Director incorrectly reports x64 bit system as x86 (32 bit) in the inventory. IC60205 (Infocenter Update) Added a Troubleshooting topic indicating Storage Configuration Manager’s (SCM) support statement on Regional Language Support for Operating System. IC60338 IBM Systems Director does not install “twguser.ini” file with Common Agent Services (CAS) agent. Hence users can not collect location information in the inventory for a given system. IC60340 During installation of IBM Systems Director Server, when asked to configure database, if user tries to connect to a non-default instance of MS SQL database, the installation will fail due to an inability to connect to given database instance name. IC60395 Double Byte Character Systems (DBCS) running Common Agent Services (CAS) agents would not collect inventory initiated by Systems Director 6.1. IC60476 Auto Discovery uses the wrong SNMP community name when verifying connection with the user’s SNMP objects, causing request to time out. This behavior makes the Request Access task slow since it is queued behind those queries. IC60511 Updates from UpdateXpress System Packs (UXSP) do not always show up in the install update page. IC60552 SMSTATUS incorrectly reports Server in “error” state which users may interpret as “Server down” when it is not. IC60573 Request Access fails for a non-root user account that has root privileges. IC60583 Certain Inventory mappings such as SystemAssetSettings, CacheMemory and UserContact which existed in 5.20.x versions are needed in the IBM Systems Director 6.1 release. This will allow users to edit twguser.ini file to collect inventory from additional resources. IC60630 Exporting inventory table data with more than 1000 entries fails in IBM Systems Director Server 6.1. IC60633 Event Filter sub-tree shows inconsistent information about event types. It displays repeated numeric and other data instead of correct types. IC60721 Collecting inventory from the CAS agent local to the IBM Systems Director management server and then restarting the IBM Systems Director server can cause the agent state be become "Unknown" and it remains in that state. IC60727 Users may not be able to refresh inventory of an individual system. IBM Systems Director needed users to close the inventory page and re-open to refresh it. IC60748 (Infocenter Update) Section added to the "Creating a monitor view" topice to show support for enabling Disk Monitors with steps on how to do it. IC60851 When requesting access with an invalid password to an AIX agentless system using SMCLI, IBM Systems Director may return an “Access Completed” message right after it reports “Request Access Failed”. The message misleads users who may interpret this as access being granted after the attempted failed due to an invalid password. IC60885 (Infocenter Update) New topic added: "Enabling collection of SNMP-based inventory by way of management modules" that provides information on how to configure Advanced Management Module (AMM) for SNMP V1 and V3 settings to enable collection of SNMP based inventory in Systems Director. PK80904 Common Agent Services (CAS) agents could not be installed using Agent Installation Wizard under Release Management on the IBM Systems Director console. Agent installation task may complete successfully without any errors, but users will not see the IBM Systems Director’s folder being created by the installation program. PK82871 When running SMSTOP, IBM Systems Director Server does not always stop targeted services and may receive an error as "SEVERE Error while stopping 'com.ibm.usmi.kernel.USMIKernel_1.0.0'" PK83676 IBM Systems Director Server crashes with a NULL Pointer Exception in “TCMServiceAccessPoint”. 5.1.2 APARs incorporated into 6.1.1.1 The following APARs are incorporated into IBM Systems Director 6.1.1.1 IC59693 IBM Systems Director Inventory information for network components displays each DNS Interface, IP Interface and LAN connection twice. The data is accurate but is displayed twice. IC59856 IBM Systems Director could not surface RAID Rebuilt notifications from LSI's Mega RAID adapters such as 10i, 10k, 10m and 8480. IC61055 Corrected issue that caused the IBM Systems Director 6.1 Web Interface to display ATKCOR031E immediately upon login. IC61434 After running Inventory collection from an IBM Systems Director 6.1.1 server on local or remote Agentless, Platform Agent, or Common Agent systems the Operating System object may show as Unknown. 5.1.3 APARs incorporated into 6.1.1.2 The following APARs are incorporated into IBM Systems Director 6.1.1.2 IC61526 When IBM Systems Director management server is installed in an Active Directory or LDAP environment, logging in to the console as a member of the domain takes a long time to complete and the execution of console tasks is very slow. In this setting, logging in as a local user also results in degraded performance. IC60731 Infocenter Update) Clarified instructions to configure both a client and server for SSL communication. IC61717 Afer applying the IBM Systems Director 6.1.1 update the IBM Systems Director server may not start properly. 5.1.4 APARs incorporated into 6.1.1.3 The following APARs are incorporated into IBM Systems Director 6.1.1.3 IC62083 From a 6.1.1, 6.1.1.1, or 6.1.1.2 IBM Systems Director management server, if you discover a blade as an agentless OS MEP, request access successfully and run an inventory collection on this OS MEP, the inventory collection hangs and the blade will go offline, from the AMM perspective, with a COMM error. 5.1.5 APARs incorporated into 6.1.2 The following APARs are incorporated into IBM Systems Director 6.1.2 IC59906 Verify connection can cause CIM server to crash on Linux or Windows systems with the MegaRaid card or the Systems Management Application Programming Interface installed on the x3250. IC59977 Add support for Windows NT Event log events for IBM Systems Director 6.1 and later Common Agents. IC59978 MSSQL Warning Message resolved by extending the database column width to remove the potential for data loss. IC60089 (Infocenter update) Added step to "Importing agent packages" topic to restart the IBM Systems Director service. IC60310 Asset ID shows HP Proliant systems as IBM Proliant. IC60334 (Infocenter update) Added a limitation statement to the Troubleshooting section: "Cannot change IP address or host name of management server" to document that the management server's hostname and IP address cannot be changed after installing IBM Systems Director 6.1.0 or later updates. IC60444 Error connecting to MSSQL on a non default port. IC60555 Updates failed due to lack of required space. You can now log a message in the install task job log that indicates where and how much space is needed for the update. IC60581 (Infocenter update) Updated Troubleshooting topic: "Clones of Linux machines are not discovered or are merged", which describes generating unique secure shell (ssh) fingerprints required for cloned systems. IC60666 For environments with disconnected networks where, in addition to IBM Systems Director, customers also have a stand-alone or shared Agent Manager located remote of the IBM Systems Director Server, we resolved an issue that allowed the discovery of Common Agent systems. Prior to this fix, Agent Manager discovery would allow the discovery of agent systems on networks that are not accessible to the IBM Systems Director Server. IC60667 IBM Systems Director Server v6.1 becomes progressively slower until unresponsive. IC60715 Improved response time on request access tasks. IC60716 Automation tasks can now be run against groups. IC60926 Made the Update Manager HTTP proxy settings persistent. IC61015 (Infocenter update) "The IBM System x and IBM BladeCenter platform configuration file" topic was updated to specify that the xbc_platforms.cfg is case sensitive when customizing the IBM System x and IBM BladeCenter platform configuration. IC61020 (Infocenter update) Corrected Director 6.1 "Supported operating systems" documentation regarding which RHEL 5 releases are supported. IC61055 Corrected IBM Systems Director 6.1 Web Interface showing ATKCOR031E immediately upon login. IC61107 Corrected the time range displayed when setting the time range while building an automation plan. IC61145 (Infocenter update) Added documentation to reference a BMC firmware update on the 3600M2 is required to receive power supply removed alerts. IC61170 Resource Monitor recordings stop permaturely. IC61222 Location inventory information is overlaid with subsequent inventory requests to different agents. IC61265 Autorename of the server mep to display the hostname does not work. IC61303 Application error of twgucd32.dll encountered running smcli genenvet command on non-English Windows system. IC61370 Added a popup when requesting the discovery of a resource that was already discovered. IC61461 IBM Systems Director Server encounters a java exception in TWGEventManagerServiceNode$EventProcessor.processEvent when processing an event action. IC61649 IBM Systems Director 6.1 Server shows duplicate IP addresses for Brocade and Cisco switches when using a Multi-Switch Interconnect Module in a BladeCenter. IC61521 Enable IBM Systems Director 6.1.2 Server Authentication with Windows 2003 Domain Level Trusts Between Trees. IC61782 Configuring SLP port usage using the slp.properties file does not work. IC61804 (Infocenter update) Corrected information on the registry location for restricting command execution in the "Restricting anonymous command execution on Windows" topic. IC61825 Resolved inventory collection from Linux systems that contain non-default text in the /etc/issue file. This fix allows users to customise the contents of this file and still properly collect inventory. IC62018 (Infocenter update) Updated uninstall procedures in the "Uninstalling IBM Systems Director" topic. IC62018 (Infocenter update) Added information on list of all items that can be removed after an uninstall of the IBM Systems Director agent depending on what other software is installed. IC62156 Allow autorename of Server MEP display name to be the same as the OS MEP display name. IC62180 (Infocenter update) Updated the "Supported database applications topic" to specify that Oracle Cluster configuration is not currently supported. IC62331 Launch in Context (LiC) fails when the logon userid contains a Dollar Sign ($). IC62382 (Infocenter update) Corrected "Preparing to install IBM Systems Director Server on Linux for System x and x86-based systems" topic to remove references to rpms that did not apply to a Linux installation. IC62392 (Infocenter) Limitation statement added to "Troubleshooting and support" that explains that for IBM Systems Director 6.1.1 Platform Agents installed on systems with an IMM (Integrated Management Processor), the IPMI (Intelligent Platform Management Interface) driver is needed to manage the IMM. The only IPMI drivers supported with the IMM are the IPMI drivers distributed with the Operating System. IC62398 (Infocenter update) Corrected link to MPCLI in the "Unattended installation" and "InstallShield wizard installation" topics. IC62435 Execution of 'smcli lsmeps' command is terminating prematurely without producing the complete list of MEPs. IC62623 The IBM Systems Director Web Interface does not update the agent level after pushing out CAS agent to an agentless system. IC62662 (Infocenter update) Updated the "Configure Systems Management Application Programming Interface (API)" topic. IC62703 Opening the logging page of a task in the task manager results in a blank screen with ATKCOR031E, an UNKNOWN ERROR message. IC62835 Correct the Discovery Manager screen status on the number of systems with access to the IBM Systems Director Server when the number of systems that have been discovered exceeds the default maximum number of rows for the Navigate Resources screen. IC62859 Corrected an issue with the 6.1.1.2 and 6.1.1.3 releases of IBM Systems Director where passwords containing the "#" symbol and ther special characters would not be accepted by the Director Server. IC62863 (Infocenter update) Documented that alerts for issues with the LSI 1030 controller are only sent as Director CIM events even though subscriptions exist for other handlers such as TEC and SNMP. IC62889 IBM Systems Director Server start up times could be exceptionally long (multiple hours) in environments with large numbers of resources. This fix resolves the problem and can reduce times in larger environments to under one hour. IC62893 IBM Systems Director 6.1.1.2 Server preferences don't persist after a server restart. IC62894 Improved peformance by distributing the polling processing more evenly. IC62900 (Infocenter update) Added information for why full access status for discovered resources may not be reported. IC62919 Issuing smstatus -r may return alternating active/inactive status when the IBM Systems Director Server status was constant. IC62959 Creating Advanced Discovery profiles which importing a file of ip addresses results in a profile that cannot be reopened. IC62967 (Infocenter update) Updated the "Compiling a MIB file" topic to clarify that the MIB files must be resident on the IBM Systems Director server system for compilation. IC62968 An event action of Send an SNMP trap fails if target cannot be pinged. IC63119 (Infocenter update) Clarified that agent versioning reflects the patch level of the agent which may not be the same as the name of the package. IC63197 IBM Systems Director Network Diagnostics ping fails for IPC agents. IC63244 Corrected an out of memory condition when IBM Systems Director 6.1 manages a large number of legacy agents. IC63404 The IBM Systems Director 6.1.1 Platform Agent reports incorrect BMC firmware in the 6.1.1.1 IBM Systems Director Server database under software inventory. IC63405 Disk Drive Operational Condition: Failed appears in the list of Hardware Predictive Failure Alert events in error. IC63439 Inventory collection may fail for SuSE Linux Systems Director Server or SuSE Linux Agentless and Common Agent resources. IC63446 The IBM Systems Director 6.1.1 CAS Agent BIOS information is not available in inventory. IC63453 System name should not be filterable in an Inventory view containing more than 1000 lines of inventory data. IC63463 Disallowed filtering on System name column on View and Collect Inventory panel. IC63466 The system BIOS information was not included in the inventory for the HS12 blade with the 6.1.1 Platform Agent installed. IC63541 Diagnostics and RSA firmware level are not visible in inventory. IC63576 smcli commands with arguments containing a single quote do not work. IC63584 Using the changePassword.cmd to change the database password results in an inability to start IBM Systems Director. IC63690 Corrected a NullPointer Exception after IBM Systems Director Server Start, which was a timing issue. IC63715 No BIOS/Firmware levels were shown after inventory collection from an agentless system. IC63774 Corrects partial inventory being collected when collecting inventory from multiple resources. IC63791 When executing smsave on a Windows server, database backup error messages are now reflected in the completion status. IC64226 After updating firmware, both the new and the old firmware versions are listed in Inventory under the Installed Software (for example, LSI 1064e Controller firmware). IC64528 Properties of RSA Adapters connected out of band to the IBM Systems Director 6.1.1.3 Server do not have the hostname as part of the properties or alerts. IC65148 (Infocenter update) Documented a permanent restriction where IBM Systems Director can not push 6.1.1 agent upgrade to ESX 3.5.4 systems. IC65644 Installation of Common Agent fails. IC65872 Corrected the error "ATKCOR031E An unknown error has occurred when try to view the serial console via Right click on the server-> System configuration-> Remote Access -> Serial Console. PK90444 (InfoCenter update) Provided meaningful corresponding information for message IDs such as "DNZZMS451E: Component=VMAPI RC=420 RSN=8". 5.1.6 APARs incorporated into 6.1.2.1 The following APARs are incorporated into IBM Systems Director 6.1.2.1 IC63731 Events from RSA or AMM devices may have a blank hostname in TEC events sent using the "Send a Tivoli Enterprise Console event" event action. IC64135 When the smcli lsjob -J high is run it does not return the proper output. IC64197 Correct DS4700 device going to an unknown state after IBM Systems Director was restarted. IC64269 Certain tasks such as remote command line and process monitors either do not appear as available or fail when trying to use them. This occurs only in environments with large numbers of Common Agent resources. IC64345 Enabling IBM Systems Director virtualization manager can cause performance issues. When a "Connect" is performed CPU utilization rises to near 100% and remains there and the console responsiveness degrades. IC64465 Alerts are not generated when some CAS 6.x agents or servers are shutdown or restarted. 5.1.7 APARs incorporated into 6.1.2.2 The following APARs are incorporated into IBM Systems Director 6.1.2.2 IC62883 The slp.prop file for SLP options, such as the source port used for discovery, is not always read properly. IC64299 Corrected the The Navigate Resources->Groups->Groups by Agent subgroups view to list members the protocol used by IBM Systems Director to manage the system. IC64788 When Collecting inventory on DS4700 the RaidController access is displayed as "Non Applicable" when it should be OK. IC65155 (Infocenter update) Added documentation on configuring the AMM to allow correctly retrieving software inventory from the blade chassis. IC65431 Corrects an inability to remove a managed resource. IC65542 In environments using 6.1.x Common Agents it is possible that network connectivity issues on a few systems can cause all of the systems managed to go offline. This fix prevents this issue from occurring. No user interaction needed. IC65870 (Infocenter update) Improved documentation on the smsave option -dbTargetDir. IC64684 Adding permissions to an existing role were not persistent after a restart of the IBM Systems Director Server. IC65697 (Infocenter update) - Documented how to handle a compliance check showing similar incompatible updates for the same hdd version. IC65767 Corruption of the Agent Manager can lead to issues ranging from failure to manage Common Agents to failure of the IBM Systems Director Server to properly start. This fix allows the user to re-add an existing agent manager to the IBM Systems Director Server which can resolve Agent Manager issues. IC65903 Update Manager does not show needed updates on VMware ESX Server 3.x. IC66890 Tasks such as inventory, lite-query and configuration manager were intermittently failing due to credentials not being saved correctly. IC66972 Virtualization CPU monitoring thresholds were not working since the units of time requested to be entered were not what the processing expected. 5.1.8 APARs incorporated into 6.1.2.3 IC65897 Install files for IBM Systems Director Agents installed on systems running AIX have wrong file permissions. IC65945 Install files for IBM Systems Director Server running on AIX have wrong file permissions. IC66199 IC66286 IC66287 PM08236 Wrong file permissions for IBM Systems Director Agent files installed on systems running AIX. IC66259 IBM Systems Director Agents running on AIX have missing files/directories in Software Vital Product Data (SWVPD). IC68575 SMSAVE failed with NoClassDefFoundError. IC69846 A null pointer exception in SNMP results in blank Thresholds and Monitors. IC69896 All the monitors for a CAS agent show 'No Data Available'. IC69909 IBM Systems Director Server cannot unlock an already registered CAS agent. IC69910 Imported updates are missing after restarting IBM Systems Director. IC69917 Thresholds cannot be applied to a group. IC69937 Editing SNMP trap extended attributes on an event filter fails with a NullPointerException. IC69938 Compliance checking for ServeRAID firmware did not work if the build number contained more than 4 digits. IC69941 Excessive read of PowerMgmtService.idx impacting performance. IC69984 Running many smcli commands for an extended period of time can lead to these commands not completing. 5.1.9 APARs incorporated into All 6.1.x versions This fix is available via com.ibm.lwi.help.feature_7.1.1.8-LWI. IC75980 LWI security issue with IBM Systems Director 5.2 Product enhancements The following list provides information about new features and enhancements in IBM Systems Director 6.1.2: featureID Version New Function --------- ------------ ------------------- 130663 6.1.1 Network Manager foundation support 129794 6.1.1 CLI Infrastructure support for 17 concurrent smcli invocations 130520 6.1.1 CIMProfile based support 131383 6.1.1 Support Manteo, RedHawk, and StringRay. 134847 6.1.2 List Active Users 134951 6.1.2 Integrate AIX Monitors into Director 134577 6.1.2 Scripts to clean and reconfigure Director Server. 141591 6.1.2 Cisco Nexus 5010 Switch for IBM System Storage. 5.3 Troubleshooting and Known Issues For information about troubleshooting problems you encounter with installation or other update activities, see the IBM Systems Director information center on the Web at: http://publib.boulder.ibm.com/infocenter/systems/topic/director.tbs_6.1/fqm0_r_tbs_solving_problems.html 6.0 Copyright and trademark information www.ibm.com/legal/copytrade.shtml The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM Other company, product, or service names may be trademarks or service marks of others. 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