====================================================================== Readme - IBM® Systems Director Service and Support Manager 6.1.1 IBM Corp 22 May, 2009 ====================================================================== Contents: What's New in Patch 6.1.1 Prior to installation Install Perform the necessary tasks after install Troubleshooting the installation Uninstalling Known problems Copyright and trademark information ====================================================================== What's New in Patch 6.1.1 1) Fixed: temporary files are now deleted after service inventory data is submitted to IBM Support. 2) Improved reliability of collecting extended diagnostic system data, (obtained with Dynamic Systems Analysis), when the affected system is the management server. 3) Fixed: several defects associated with submitting service requests to IBM Support. 4) Test service requests can now be sent for a selected monitored system. Requests were previously limited to the management server. 5) Service Request status for open problems is now automatically updated every 24 hours. 6) The policy dictating how duplicate errors are suppressed has been improved. 7) Fixed: it is no longer possible to navigate through the Location panel on the Getting Started Wizard without entering a value in a required field. 8) The configuration setting to perform unlimited retries for submission of service requests has been removed. 9) Added support for Windows 2008 Enterprise Server 10) Fixed: several defects associated with submitting service inventory 11) Error description for hardware failures originating on BladeCenter Servers and Chassis have been updated ====================================================================== Prior to installation If you downloaded from ibm.com, you must import the update before you can install it using Update Manager. If you acquired the files using Update Manager, the update has already been imported. To import the update from the command-line, use the following command: smcli importupd -vr To import the update from the IBM Systems Director Web interface, perform these steps: 1. In the main navigation area, expand Release Management and click Updates. The Update Summary page displays. 2. In the Common Tasks section click Import updates. The Import Updates page is displayed. 3. Type the directory of the update files on the management server in the Path field. All updates in the specified directory will be copied to the update library. You cannot select specific updates from this directory. 4. Click OK. The scheduler is displayed. Choose to run the task now or schedule it to run in the future. ====================================================================== Install To install the update from the command-line, use the following command: smcli installupd -v [-n | -N ] -u com.ibm.director.core.manager_6.1.0.2 To install the update from the IBM Systems Director Web interface, perform these steps: 1. In the main navigation area expand Release Management and click Updates. The Update Summary page displays. 2. In the Common Tasks section click Install updates. The Install Wizard is displayed. 3. Follow the steps in the Install Wizard to install the update. ====================================================================== Perform the necessary tasks after install After installation is completed, IBM Systems Director server must be stopped and restarted in order for this patch to be enabled. ====================================================================== Troubleshooting the installation For information about troubleshooting problems you encounter during installation, see the IBM Systems Director information center on the Web at: http://publib.boulder.ibm.com/infocenter/systems/index.jsp?topic=/director_6.1/fqm0_main.html ====================================================================== Uninstalling This patch cannot be uninstalled from the IBM Systems Director Web interface. If the patch needs to be removed, contact IBM support. ====================================================================== Known problems 1. IBM Director may occasionally report false fan failures under Hardware Status. These errors appear similar to the following: Message: Fan Sensor 3 fell below threshold of 550 rpm. The current value is 550 rpm. This is a false alert and the message may be disregarded. A fix may be available in the latest version of the BMC firmware. Check the IBM System x Support web site at the following URL: http://www.ibm.com/systems/support/ More information about the issue is available at https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-5077441&brandind=5000008 2. The following errors coming from BladeCenter MM will not be reported by Service and Support Manager: 0x0002205A Primary MM internal I/O expander failed. 0x00022004 Primary MM local management bus failed. 0x00022003 Primary MM real-time clock failed. 0x00022019 Standby MM internal I/O expander failed. 0x00022016 Standby MM local management bus failed. 0x00022015 Standby MM real-time clock failed. 0x00022011 Primary MM USB keyboard/mouse emulation failed. 0x00022012 Primary MM USB mass storage emulation failed. 0x000A2001 Chassis Cooling Device 1 communication failed. 0x000A2002 Chassis Cooling Device 2 communication failed. 0x000A2003 Chassis Cooling Device 3 communication failed. 0x000A2004 Chassis Cooling Device 4 communication failed. 0x08236001 Power module 01 over current fault. 0x08236002 Power module 02 over current fault. 0x08236003 Power module 03 over current fault. 0x08236004 Power module 04 over current fault. 0x04428001 Voltage regulator 01 fault. 0x04428002 Voltage regulator 02 fault. 0x04428003 Voltage regulator 03 fault. 0x04428004 Voltage regulator 04 fault. 3. After initial configuration with the Wizard, the status shown on the Welcome page will not automatically change to 'Ready' unless the web page is closed and reopened or the Refresh button is clicked. 4. The following location attributes must be specified for systems: Country or region Street address City State or province Postal code If these location attributes are not provided for a system the default location, (specified in the Install Wizard), will be used when service requests are submitted for the system. ====================================================================== Copyright and trademark information www.ibm.com/legal/copytrade.shtml The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM Other company, product, or service names may be trademarks or service marks of others. Notices INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.