IBM Systems IBM Director Release Notes Version 5.20.2 +---- Note ------------------------------------------------------------+ Before using this information and the product it supports, read the information in Appendix C, "Notices". +----------------------------------------------------------------------+ Copyright International Business Machines Corporation 2007. All rights reserved. US Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Chapter 1. Description Chapter 2. Announcements Chapter 3. Compatibility issues with earlier versions Chapter 4. System requirements Chapter 5. Installing IBM Director 5.20.2 Chapter 6. Known problems 6.1 Limitations and workarounds 6.2 Installation limitations in IBM Director 6.2.1 IBM Director Agent is offline after upgrading on SUSE Linux Enterprise Server 9 6.2.2 When installing IBM Director Console on AIX 5.3, a superfluous warning message displays 6.2.3 ServeRAID Manager does not work if IBM Director is installed on a different drive than the operating system 6.2.4 Screen readers that do not support Java applications might not read the Database Configuration window 6.2.5 Cannot move the keyboard focus to scroll bars 6.2.6 Installing Web-based Access after installing IBM Director version 5.20 or later causes errors 6.2.7 Uninstalling IBM Director Core Services does not remove DSA 6.2.8 The cimlistener service is not started after installing IBM Director Core Services or IBM Director Agent 6.2.9 Toolbar preferences are lost when upgrading to version 5.20 or later 6.2.10 Some tasks do not work after installing IBM Director Agent 6.2.11 Installing IBM Director Core Services on Windows Vista generates warnings in the Windows application log Appendix A. Related information Appendix B. Getting help and support B.1 Before you call B.2 Using the hardware documentation B.3 Getting information from the World Wide Web B.4 Software service and support Appendix C. Notices C.1 Trademarks Chapter 1. Description IBM(R) Director 5.20.2 includes the following changes: * Support for additional hardware * Support for additional operating systems * Improvements in the Configuration Manager task * Fixes for Authorized Program Analysis Reports (APARs) and known problems. A detailed description of the changes in version 5.20.2 is available in the "New in version 5.20.2" topic in the information center. Related information "New in version 5.20.2" in the IBM Director Information Center at publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_r_summary_of_changes_in_release_5.20.2.html Chapter 2. Announcements The following announcements for IBM Director version 5.20 provide information about IBM Director for System i(TM), System p(TM), System x(TM), and System z(TM) hardware. IBM Director on x86, V5.20 www.ibm.com/common/ssi/rep_ca/0/897/ENUS206-290/ This announcement includes information about the following topics: * Product description, including a description of new function * Product-positioning statement * Packaging and ordering details * IBM Director extensions, including IBM Virtualization Manager, Remote Deployment Manager, Capacity Manager, Software Distribution Premium Edition, and System Availability IBM Director for i5/OS(R), V5.20 www.ibm.com/common/ssi/rep_ca/7/897/ENUS206-287/ This announcement includes information about the following topics: * Product description, including a description of new function * Product-positioning statement * Packaging and ordering details * IBM Director extensions, including Electronic Service Agent(TM) and Hardware Management Console IBM Director for AIX(R) 5L(TM) and Linux(R) on POWER(TM), V5.20 www.ibm.com/common/ssi/rep_ca/6/897/ENUS206-286/ This announcement includes information about the following topics: * Product description, including a description of new function * Product-positioning statement * Packaging and ordering details * IBM Director extensions, including Software Distribution Premium Edition IBM Director for Linux on System z, V5.20 www.ibm.com/common/ssi/rep_ca/4/897/ENUS206-294/ This announcement includes information about the following topics: * Product description, including a description of new function * Product-positioning statement * Packaging and ordering details * IBM Director extensions, including IBM Director z/VM(R) Center and Software Distribution Premium Edition Chapter 3. Compatibility issues with earlier versions Some IBM Director 5.20.2 components can work with IBM Director components from previous versions of the software. As with previous versions of IBM Director, the following rules apply to the version compatibility of IBM Director version 5.20.2 components: * The versions of IBM Director Server and IBM Director Console must be the same, even when they are installed on different systems. * Versions of components that are installed on the same system, such as IBM Director Console and IBM Director Agent, must be the same. * The version of IBM Director Server must always be the same or later than the version of any IBM Director Agent or IBM Director Core Services installed on managed systems. See Table 1 for a complete listing of compatible IBM Director component versions for each IBM Director Version 5.20.2 component. Table 1. Compatibility of IBM Director Version 5.20.2 components with other component versions +-------------+-------------+-------------+-------------+-------------+ | IBM | Compatible | Compatible | Compatible | Compatible | | Director | versions of | versions of | versions of | versions of | | Version | IBM | IBM | IBM | IBM | | 5.20.2 | Director | Director | Director | Director | | | Server | Console | Agent | Core | | | | | | Services | +-------------+-------------+-------------+-------------+-------------+ | IBM | N/A | 5.20.2 | 5.20.2, | 5.20.2, | | Director | | | 5.20.1, | 5.20.1, | | Server | | | 5.20, | 5.20, | | 5.20.2 | | | 5.10.3, | 5.10.3, | | | | | 5.10.2, | 5.10.2, | | | | | 5.10.1, | 5.10.1, | | | | | 5.10, 4.22, | 5.10 | | | | | 4.21, | | | | | | 4.20.2, | | | | | | 4.20, 4.12, | | | | | | 4.11, | | | | | | 4.10.2, | | | | | | 4.10 | | +-------------+-------------+-------------+-------------+-------------+ | IBM | 5.20.2 | N/A | 5.20.2, | 5.20.2, | | Director | | | 5.20.1, | 5.20.1, | | Console | | | 5.20, | 5.20, | | 5.20.2 | | | 5.10.3, | 5.10.3, | | | | | 5.10.2, | 5.10.2, | | | | | 5.10.1, | 5.10.1, | | | | | 5.10, 4.22, | 5.10 | | | | | 4.21, | | | | | | 4.20.2, | | | | | | 4.20, 4.12, | | | | | | 4.11, | | | | | | 4.10.2, | | | | | | 4.10 | | +-------------+-------------+-------------+-------------+-------------+ | IBM | 5.20.2 and | 5.20.2 and | N/A | N/A | | Director | later | later | | | | Agent | | | | | | 5.20.2 | | | | | +-------------+-------------+-------------+-------------+-------------+ | IBM | 5.20.2 and | 5.20.2 and | N/A | N/A | | Director | later | later | | | | Core | | | | | | Services | | | | | | 5.20.2 | | | | | +-------------+-------------+-------------+-------------+-------------+ IBM Director version 5.20.2 is compatible with the following versions of IBM Director extensions: Table 2. Compatibility of IBM Director extensions with IBM Director version 5.20.2 +----------------------------------+----------------------------------+ | Extension | Compatible versions | +----------------------------------+----------------------------------+ | Capacity Manager | 5.20.2 | +----------------------------------+----------------------------------+ | Electronic Service Agent | System x DE V5.0, System x DE | | | Linux V5.0 | +----------------------------------+----------------------------------+ | External Application Launch | 5.20 | | Wizard | | +----------------------------------+----------------------------------+ | Hardware Management Console | 5.20.2 | +----------------------------------+----------------------------------+ | IBM Systems Director Active | 3.1, 2.10, 2.00.1, 2.00 | | Energy Manager (formerly IBM | | | PowerExecutive(TM)) | | +----------------------------------+----------------------------------+ | Remote Deployment Manager | 4.40, 4.30.1, 4.30 | +----------------------------------+----------------------------------+ | ServeRAID(TM) Manager | 8.40 | +----------------------------------+----------------------------------+ | IBM Server Storage Provisioning | 5.20.2 | | Tool | | +----------------------------------+----------------------------------+ | Software Distribution Premium | 5.20 | | Edition | | +----------------------------------+----------------------------------+ | System Availability | 5.20 | +----------------------------------+----------------------------------+ | IBM Virtualization Manager | 1.1 | +----------------------------------+----------------------------------+ | z/VM Center | 5.20.2, 5.20.1 | +----------------------------------+----------------------------------+ Chapter 4. System requirements For information about hardware and software compatibility, see the detailed system requirements for IBM Director in the "Planning" section of the information center. Planning (publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_r_planning.html) Before installing or updating IBM Director, review the installation requirements and plan your installation. Specified operating environments IBM Director has specific requirements for hardware and networks. IBM Director provides support for a wide range of hardware products, operating systems, and database applications. Hardware requirements for IBM Director To successfully install IBM Director, the system on which you install IBM Director components must meet certain minimum hardware requirements, depending on the components to be installed and the type of system on which they will be installed. Supported hardware IBM Director Agent is licensed for use and supported in a large range of IBM systems and products. Network requirements IBM Director requires certain ports to be available and certain network protocols to be installed in order to enable communication among IBM Director components and between the management server and managed objects. In addition, network connectivity must exist between the management server and managed objects, and between the management server and the management console. Supported operating systems This section lists the operating systems on which IBM Director Server, IBM Director Console, IBM Director Agent, and IBM Director Core Services are supported. This support can vary by version, release, and update. Make sure you review the supported operating systems for the version of IBM Director in your environment. Supported database applications IBM Director Server uses an SQL database to store inventory data for the systems in the environment. Chapter 5. Installing IBM Director 5.20.2 For step-by-step installation instructions, see these topics in the information center. Planning (publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_r_planning.html) Before installing or updating IBM Director, review the installation requirements and plan your installation. Planning to install IBM Director Any time you upgrade or install IBM Director, you should complete the planning steps before starting the actual installation, in order to ensure that your installation is successful and meets your needs. Planning to update IBM Director Before updating an installation of IBM Director, you need to consider compatibility issues relating to the versions you already have installed and the version to which you wish to update, and plan to back up user-configuration data which could be lost during an update. Installing (publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_r_installing.html) Before you install IBM Director Server, IBM Director Console, IBM Director Agent, IBM Director Core Services, or an IBM Director extension, make sure to review the information about how to prepare your environment for the installation, instructions for upgrading from previous releases, and recommendations for the initial configuration. Preparing to install IBM Director Before installing IBM Director make sure that systems and environments that you use are configured to work with IBM Director and that the prerequisite software and communication protocols have been installed. Installing IBM Director using the Express installation After preparing your systems and environment for IBM Director, you can use the applicable Express installation procedure to install IBM Director Server. The Express installation option automatically installs the tasks and options that are typically used by Small and Medium Businesses. Installing IBM Director using the Standard installation After preparing your systems and environment for IBM Director, use the applicable standard installation procedures to install IBM Director Server, IBM Director Console, Level 1: IBM Director Core Services, Level 2: IBM Director Agent, and IBM Director extensions. Installing IBM Director with existing management software IBM Director provides upward integration modules that allow you to integrate IBM Director Core Services features into certain management software that already exists in your environment. Changing IBM Director installation options After installing IBM Director, you can use the installation process to add or remove IBM Director options. Upgrading and updating IBM Director IBM Director components can be upgraded to take advantage of new features, managed-object support, and bug fixes in subsequent versions of the software. Initially configuring IBM Director After completing the installation of IBM Director, make sure that you review and apply the configuration procedures that are applicable to your environment. Chapter 6. Known problems Known problems, limitations, and workarounds for IBM Director are documented in the "Troubleshooting" section of the information center. The information center is updated monthly and contains the most current information about problems that have been discovered or resolved. By searching the information center, you can quickly find workarounds or solutions to problems. 6.1 Limitations and workarounds Limitations and workarounds for this release of IBM Director are described in the information center at the following address: publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_r_tbs_limitations_and_workarounds.html. 6.2 Installation limitations in IBM Director The following topics describe known issues with installing IBM Director as of the time of publication. For the latest information about installation limitations for IBM Director, see the "Installation limitations" topic in the information center at the following address: publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_r_tbs_install_limitations.html. 6.2.1 IBM Director Agent is offline after upgrading on SUSE Linux Enterprise Server 9 This limitation affects IBM Director Agent, version 5.20 or later, running on SUSE Linux Enterprise Server 9. Problem After upgrading IBM Director Agent from version 5.10.2 or earlier to version 5.20 or later, IBM Director Console shows the managed system as offline. Resolution In IBM Director Console, delete the managed system and then rediscover it. 6.2.2 When installing IBM Director Console on AIX 5.3, a superfluous warning message displays This limitation affects installation of IBM Director Console on AIX 5L, Version 5.3. Problem When installing IBM Director Console on a system running AIX 5.3, the following superfluous warning message is displayed. WARNING: File /opt/ibm/director/classes/com/tivioli/twg/softwaredist/TWGFtp.properties is also owned by fileset IBM.Director.Agent.IBMDirA Explanation This message is harmless. No action needs to be taken. 6.2.3 ServeRAID Manager does not work if IBM Director is installed on a different drive than the operating system This limitation affects IBM Director Server, IBM Director Agent, and IBM Director Core Services installations on Windows(R) with the ServeRAID Manager extension installed. Affected versions of the ServeRAID Manager extension include V8.15 through V8.40. This problem is resolved in IBM Director version 5.20.2. Problem The ServeRAID Manager extension for IBM Director is always installed on the same logical or physical drive as IBM Director. If this drive is not the same as the drive on which the operating system is installed, the ServeRAID Manager task will not be started. Instead, attempting to start the ServeRAID Manager task will generate the following error message: Task Not Supported Resolution If you will be installing the ServeRAID Manager extension on a Windows operating system, you must install IBM Director Server, IBM Director Agent, or IBM Director Core Services on the same drive as the operating system. 6.2.4 Screen readers that do not support Java applications might not read the Database Configuration window This limitation affects installation and database configuration tasks performed using a screen reader. Problem When using a screen reader that does not support Java(TM) applications during IBM Director installation, the reader will probably not be able to read the contents of the Database Configuration window, because it is a Java-based interface. Explanation The Database Configuration window requires a screen reader that supports Java applications because it is a Java-based interface. Resolution Use the following procedure to finish the installation with a non-Java screen reader: 1. Using your screen reader, find the window whose title bar reads "IBM Director database configuration", and press Enter. 2. The screen reader indicates that the next window is the Apache configuration window. Press Enter again. 3. Finish the installation as directed. 4. After installation is complete and you obtain a Java screen reader, you can access and change the database configuration settings by entering the following command in the command prompt window: cfgdb 6.2.5 Cannot move the keyboard focus to scroll bars This limitation affects installing IBM Director on Windows. Problem When you install IBM Director by using the keyboard functions to navigate, if High contrast color and Large or Extra Large font settings are enabled, you cannot move the keyboard focus to the scroll bars in the installation windows. Also, some components and text do not display in the windows that are displayed during installation. Resolution To access the scroll bars using the keyboard, use the Windows MouseKeys feature. You can use the MouseKeys feature to move the mouse pointer by using the arrow keys on the keyboard. 6.2.6 Installing Web-based Access after installing IBM Director version 5.20 or later causes errors This limitation affects IBM Director version 5.20 or later. Problem Do not install Web-based Access 5.10 on a system that has IBM Director 5.20 installed. Web-based Access will install without error, but will overwrite required 5.20 installation files, which will cause errors when you run IBM Director. Explanation Some common files used by both Web-based Access and IBM Director are overwritten when Web-based Access is installed. Support for Web-based Access is not continued in version 5.20. You can continue to use existing version 5.10 installations of IBM Director Agent if this function is needed. Resolution If you install Web-based Access after installing IBM Director 5.20 or later, you will need to uninstall IBM Director and then install IBM Director again. 6.2.7 Uninstalling IBM Director Core Services does not remove DSA This limitation affects uninstalling IBM Director Core Services on a managed system running Red Hat Linux 5. Problem DSA is not removed when uninstalling IBM Director Core Services on a managed system running Red Hat Linux 5. Resolution To manually remove DSA, use the rpm -e dsa-rhel5 command. 6.2.8 The cimlistener service is not started after installing IBM Director Core Services or IBM Director Agent This problem affects IBM Director Core Services and IBM Director Agent, version 5.20.1, running on VMware (versions 2.5.4 or 2.5.5) or Red Hat Enterprise Linux (versions 3.9 or 4.5). Problem After installing IBM Director Core Services or IBM Director Agent on a managed system, the cimlistener service is not running. As a result, events are not sent from the managed system to IBM Director Server. This occurs only after installation if the managed system has not been restarted. Explanation This is a limitation. Resolution After installing IBM Director Core Services or IBM Director Agent, shut down and restart the managed system. The cimlistener service will be started. 6.2.9 Toolbar preferences are lost when upgrading to version 5.20 or later This problem affects upgrading IBM Director Console from versions 5.10, 5.10.1, 5.10.2, and 5.10.3 to version 5.20 or later. Problem After upgrading IBM Director Console from version 5.10, 5.10.1, 5.10.2, or 5.10.3 to version 5.20 or later, the toolbar in IBM Director Console has the default configuration of buttons. Any customizations that were made using the earlier version of IBM Director Console are lost. Explanation This is a limitation. Resolution After upgrading, click Options -> Console Preferences, and then click Toolbar Preferences to configure the toolbar for IBM Director Console. 6.2.10 Some tasks do not work after installing IBM Director Agent This problem affects IBM Director Agent installations on managed systems running Windows. Problem After installing IBM Director Agent on a managed system running Windows, some IBM Director tasks on the managed system do not work. The following tasks are known to be affected: * Inventory (firmware information is not collected) * Network Configuration * System Accounts * Other tasks requiring use of the CIMOM on Windows Explanation This is a limitation. Installation of IBM Director Agent updates the PATH environment variable, but Windows services do not notice the change until the system is restarted. Resolution After installing IBM Director Agent on a managed system running Windows, shut down and restart the managed system. 6.2.11 Installing IBM Director Core Services on Windows Vista generates warnings in the Windows application log This limitation affects installing IBM Director Core Services on Windows Vista. Problem After installing IBM Director Core Services on Windows Vista, the following warnings appear in the Windows application log: Event ID: 1001 Source: MsiInstaller Level: Warning Detection of product '{B59F55A6-598C-439D-ADB5-EFC57BADD5D9}', feature 'CoreServices' failed during request for component '{16050694-5833-4FE5-923C-3E4504C26503}' Event ID: 1004 Source: MsiInstaller Level: Warning Detection of product '{B59F55A6-598C-439D-ADB5-EFC57BADD5D9}', feature 'CoreServices', component '{63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}' failed. The resource '' does not exist. Explanation This is a limitation. This message does not indicate an actual problem with the installation of IBM Director Core Services. Appendix A. Related information Besides this documentation, there is additional information related to IBM Director. IBM Director resources on the World Wide Web The following Web pages provide resources for understanding, using, and troubleshooting IBM Director and other system-management tools. IBM Director information center publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_main.html This information center is updated periodically. It contains the most current documentation on a wide range of topics. IBM Director extension information centers These information centers are updated periodically. They contain the most current documentation on a wide range of topics. * Capacity Manager: publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/capman_5.20/fqn0_main.html * External Application Launch Wizard: publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/ealwiz_5.20/frj0_main.html * Hardware Management Console (HMC): publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/hmc_5.20/frk0_main.html * ServeRAID Manager: publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/serveraid_5.20/fqy0_main.html * Software Distribution Premium Edition: publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/swdistpe_5.20/frl0_main.html * System Availability: publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/sysavail_5.20/fqq0_main.html * z/VM Center: publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/zvmcenter_5.20/zvm0_main.html IBM Director Web site on ibm.com(R) www.ibm.com/systems/management/director/ The IBM Director Web site on ibm.com has links to downloads and documentation for all currently supported versions of IBM Director. Information on this site includes: * Downloads and documentation for the following IBM Director releases: * IBM Director 5.20 Update 2 (5.20.2) * IBM Director 5.20 Update 1 (5.20.1) * IBM Director 5.20 * IBM Director 5.10 Update 3 (5.10.3) * IBM Director 5.10 Update 2 (5.10.2) * IBM Director 5.10 Update 1 (5.10.1) * IBM Director 5.10 * IBM Director 4.22 * IBM Director 4.22 Upward Integration Modules (UIMs) * IBM Director 4.21 * IBM Director 4.20 * IBM Director Hardware and Software Support Guide, which lists supported IBM systems and all supported operating systems. It is updated every 6 to 8 weeks. * Printable documentation for IBM Director is available in Portable Document Format (PDF) in several languages. IBM Director Software Developers Kit information center publib.boulder.ibm.com/infocenter/dirinfo/toolkit/index.jsp The IBM Director Software Developers Kit (SDK) information center provides information about the IBM Director SDK, which is a set of tools and documentation to help extend the capabilities of IBM Director by using the APIs and CLIs, creating tasks, and launching tools from the IBM Director user interface. IBM Systems Software information center www.ibm.com/servers/library/infocenter/ This Web page provides information about IBM Director, External Application Launch Wizard, IBM Virtualization Manager, and other topics. IBM ServerProven(R) page www.ibm.com/servers/eserver/serverproven/compat/us/ This Web page provides information about the hardware compatibility of IBM System x, BladeCenter(R), and IntelliStation(R) with IBM Director. IBM Servers www.ibm.com/servers/ This Web page on ibm.com links to information, downloads, and IBM Director extensions, such as Remote Deployment Manager, Capacity Manager, Systems Availability and Software Distribution (Premium Edition), for the following IBM products: * IBM BladeCenter * IBM System i * IBM System p * IBM System x * IBM System z IBM forums www.ibm.com/developerworks/forums/dw_esforums.jsp This Web page on ibm.com links to several forums, available as Web pages or using Rich Site Summary (RSS) feeds, in which users can discuss technology issues relating to IBM servers. Three of these forums are of particular interest to IBM Director users: System x IBM Director forum www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53 A forum for discussing any IBM Director topics. This Web page includes a link for obtaining the forum using a Rich Site Summary (RSS) feed. System x Server forum www.ibm.com/developerworks/forums/dw_forum.jsp?forum=740&cat=53 A forum for discussing System x server topics, including questions related to drivers, firmware, operating systems, clustering, and storage. This Web page includes a link for obtaining the forum using a Rich Site Summary (RSS) feed. IBM Director SDK forum www.ibm.com/developerworks/forums/dw_forum.jsp?forum=849&cat=53 A forum for discussing the use of the IBM Director Software Developers Kit (SDK) to extend the functionality of IBM Director to meet your specific needs. This Web page includes a link for obtaining the forum using a Rich Site Summary (RSS) feed. IBM Redbooks(R) publications www.ibm.com/redbooks/ You can download the following documents from the IBM Redbooks Web page. You can also search this Web page for documents that focus on specific IBM hardware; such documents often contain systems-management material. Notes: 1. Be sure to note the date of publication and to determine the level of IBM Director software to which the Redbooks publication refers. 2. You need Adobe(R) Acrobat(R) Reader to view or print these PDF files. You can download a copy from the Adobe Web site at www.adobe.com/products/acrobat/readstep.html. * Creating a Report of the Tables in the IBM Director 4.1 Database (TIPS0185) * Implementing IBM Director 5.20 (SG24-6188) * Integrating IBM Director with Enterprise Management Solutions (SG24-5388) * Managing IBM TotalStorage(R) NAS with IBM Director (SG24-6830) * Managing Linux Guests Using IBM Director and z/VM Center (SG24-6830) * Monitoring Redundant Uninterruptible Power Supplies Using IBM Director (REDP-3827) * Using the IBM Director cimsubscribe Utility (REDP-4123-00) * Virtualization on the IBM System x3950 Server (SG24-7190-00) * iSeries(R) Systems Management Handbook (REDP-4070) Remote Supervisor Adapter The following Web pages provide resources for understanding and using Remote Supervisor Adapters with IBM Director: Remote Supervisor Adapter overview www.ibm.com/support/docview.wss?uid=psg1MIGR-4UKSML This Web page contains links to the Remote Supervisor Adapter User's Guide and the Remote Supervisor Adapter Installation Guide. Remote Supervisor Adapter II overview www.ibm.com/support/docview.wss?uid=psg1MIGR-50116 This Web page contains information about the Remote Supervisor Adapter II. Other documents For planning purposes, the Planning and Installation Guide - IBM BladeCenter (Type 8677) might be of interest. Appendix B. Getting help and support If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, and whom to call for service, if it is necessary. B.1 Before you call Before you call, make sure that you have taken these steps to try to solve the problem yourself: * Check all cables to make sure that they are connected. * Check the power switches to make sure that the system is turned on. * Use the troubleshooting information in your system documentation and the diagnostic tools that are included with your system. You can find information about diagnostic tools for BladeCenter and System x systems in the Problem Determination Service Guide on the IBM System x Documentation CD. You can find information about diagnostic tools for IntelliStation in the IntelliStation Hardware Maintenance Manual at the IBM Support Web site. * Go to the IBM Support Web site at www.ibm.com/support/us to check for technical information, hints, tips, and new device drivers or to submit a request for information. You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software. The information that is included with your system also describes the diagnostic tests that you can perform. Most BladeCenter, System x, and IntelliStation systems, operating systems, and programs includes information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program. B.2 Using the hardware documentation Information about your IBM BladeCenter, System x, or IntelliStation system and any preinstalled software is available in the documentation that is included with your system. That documentation includes printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to www.ibm.com/support/us and follow the instructions. Also, you can order publications through the IBM Publications Ordering System at www.ibm.com/planetwide/. B.3 Getting information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM BladeCenter, System i, System p, System x, System z, and IntelliStation products, services, and support. Use the following Web addresses for the applicable product information. +-----------------+---------------------------------------------------+ | IBM product | Web address | +-----------------+---------------------------------------------------+ | BladeCenter | www.ibm.com/servers/eserver/support/bladecenter/ | | products | | +-----------------+---------------------------------------------------+ | IntelliStation | www.ibm.com/servers/intellistation/pro/already.ht | | workstations | ml | +-----------------+---------------------------------------------------+ | System i | www.ibm.com/servers/eserver/support/iseries/ | | systems | | +-----------------+---------------------------------------------------+ | System p | www.ibm.com/servers/eserver/support/unixservers/ | | servers | | +-----------------+---------------------------------------------------+ | System x | www.ibm.com/servers/eserver/support/xseries/index | | servers | .html | +-----------------+---------------------------------------------------+ | System z | www.ibm.com/servers/eserver/support/zseries/ | | mainframes | | +-----------------+---------------------------------------------------+ You can find service information for your IBM products, including supported options, at www.ibm.com/support/us. Also, you can find information about IBM Director in the IBM Systems forum at www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53. B.4 Software service and support IBM provides a wide range of support products for IBM Director software. For installations on IBM BladeCenter products If you install and use IBM Director Server on BladeCenter products, you can purchase the Implementation Services ServicePac(R) for BladeCenter and xSeries(R) for service and support of IBM Director Server. For installations on System i technology Through IBM Software Maintenance (SWMA), you can get assistance with usage, configuration, and software problems with System i technology. Fixes and updates are part of the warranty of the SWMA product and are included in your license for this product. For installations on System p servers Through IBM Software Maintenance (SWMA), for a fee, you can get telephone or electronic assistance with usage, configuration, and software problems with System p servers. Fixes and updates are part of the warranty of the SWMA product and are included in your license for this product. Note: When ordering or downloading only IBM Director Server, SWMA is optional and must be ordered specifically. For installations on System x servers and IntelliStation workstations Through IBM Support Line, for a fee, you can get telephone assistance with usage, configuration, and software problems. You also can purchase Enhanced Technical Support (ETS), which is a proactive support option to Support Line for System x servers. Through IBM Software Maintenance (SWMA), for a fee, you can get telephone or electronic assistance with usage, configuration, and software problems with System x servers. Fixes and updates are part of the warranty of the SWMA product and are included in your license for this product. If you install and use IBM Director Server on System x servers, you can purchase the Implementation Services ServicePac for BladeCenter and xSeries for service and support of IBM Director Server. For installations on System z mainframes Through IBM Service and Subscription (S&S), for a fee, you can get telephone or electronic assistance for software problems with System z mainframes. Fixes and updates are part of the warranty of this product and are included in your license for this product. For installations on non-IBM hardware If you want to install and run IBM Director Server on non-IBM hardware, you must purchase a license for IBM Director Server. However, this license does not entitle you to service and support of IBM Director Server. You can purchase service and support separately from Support Line. You also can purchase Enhanced Technical Support (ETS), which is a proactive support option to Support Line for non-IBM x86 systems. For information about which products are supported by Support Line in your country or region, go to www.ibm.com/services/us/its/pdf/remotesupportxseries.pdf. For more information about Support Line and other IBM services, go to www.ibm.com/services/us/index.wss, or go to www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378). Appendix C. Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. 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